Scheduling & Patient Coordinator

Job Title: Scheduling & Patient Coordination

Position type: Full-Time

Working Hours: 8:00 AM – 5:00 PM Mountain Daylight Time Monday - Friday Salary rate: $6-$7

Key Responsibilities:

Manage and coordinate surgery scheduling, ensuring timely communication with patients, healthcare providers, hospitals, and other relevant parties.

Process, manage, and track patient referrals, ensuring accurate documentation and timely follow-ups.

Handle approximately 50–100 inbound calls daily, depending on call volume, while maintaining professional and compassionate communication.

Conduct outbound calls to patients, healthcare providers, hospitals, and other relevant parties for appointment confirmations, scheduling, and follow-ups.

Schedule, reschedule, and confirm patient appointments while maintaining accurate provider calendars.

Provide comprehensive front desk, receptionist, and administrative support to ensure efficient daily practice operations.

Manage incoming and outgoing faxes, maintain organized fax logs, and ensure timely processing of medical correspondence.

Assist with hospital and insurance credentialing and re-credentialing processes as needed.

Support HR onboarding activities, including preparing and submitting new-hire documentation through Paychex.

Set up Microsoft email accounts and coordinate eClinicalWorks (eCW) system access for new employees.

Provide occasional office management and executive administrative support as assigned.

Coordinate with the existing medical biller regarding patient accounts or billing-related inquiries when necessary.

Maintain accurate patient information and administrative records while ensuring confidentiality and compliance with HIPAA guidelines.

Requirements

At least 1 year of previous experience as a Medical Virtual Assistant, Medical Administrative Assistant, Patient Coordinator, Medical Receptionist, or in a similar healthcare administrative role.

Experience supporting geriatric patients, orthopedic practices, surgical clinics, or other related healthcare settings is an advantage.

Familiarity with electronic medical record (EMR/EHR) systems, particularly eClinicalWorks (eCW), and the ability to quickly learn and adapt to new healthcare software and administrative tools.

Excellent English communication skills with a patient, empathetic, and professional approach, particularly when assisting elderly patients.

Basic Requirements

Must speak and write English clearly and professionally.