Winning Assistants
Bilingual Patient Care Coordinator - Integrated Medicine
Remote role where the employee must remain based in a particular country.
Mexico only
Employer listed it 3 months ago · Found 2h ago
Been open since 3 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
Mexico only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Healthcare
This employer didn't state pay. Jobs like this usually pay around $125k–$150k a year, a typical range taken from 254 mid-level healthcare roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Mexico. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Mexico, Remote"
- Job description states: "U.S.-based"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Job Title: Bilingual Patient Care Coordinator — Integrated Medicine Position Type: Full-Time Work Hours: 8:30 AM – 5:30 PM EDT Work Days: Monday to Friday Salary: $6–$7 per hour, depending on experience Job Code: JL-PMC Workplace: Remote Preferred Candidate Location: Latin America
About the Role
Our client is a U.S.-based integrative medicine and wellness practice that provides patient-centered care through a holistic, root-cause approach. They are looking for a reliable and detail-oriented Bilingual Patient Care Coordinator to support daily front desk operations, patient communication, scheduling, intake, and administrative coordination.
This role is ideal for someone who is fluent in English and Spanish , has experience in healthcare administration, and can provide warm, professional, and timely support to patients. The right candidate should be highly responsive, organized, proactive, and comfortable managing calls, patient requests, and EMR-related workflows in a remote setting.
Patient Communication & Appointment Support
Answer inbound patient calls promptly and professionally, assisting with questions, requests, intake, follow-ups, and general coordination.
Schedule, reschedule, and confirm patient appointments while maintaining accurate appointment details in the EMR.
Provide warm, clear, and helpful bilingual communication to support patient satisfaction and maintain a high call-answering rate.
Insurance Verification & Patient Documentation
Perform insurance verification and eligibility checking when needed.
Ensure insurance details, patient information, and related documentation are accurate, confidential, and properly updated.
Coordinate with the appropriate team members regarding patient concerns, insurance updates, or scheduling issues.
Front Office & Administrative Support
Assist with email management, front desk coordination, and daily administrative tasks.
Follow structured workflows while adapting to client needs when necessary.
Identify workflow gaps or issues and proactively communicate possible improvements.
Tools You’ll Use
Cerbo (Nice to have but not required)
Excel (Nice to have)
Required Skills and Qualifications
Must be bilingual in English and Spanish.
Must be professional, warm, and patient-focused when communicating with patients.
Excellent attention to detail.
Strong problem-solving and critical thinking skills.
Requirements
- ·Must be bilingual in English and Spanish.
- ·Must be professional, warm, and patient-focused when communicating with patients.
- ·Excellent attention to detail.
- ·Strong problem-solving and critical thinking skills.
- ·Ability to identify process gaps or issues and proactively address them.
Benefits
- ·Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- ·Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- ·HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- ·Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- ·Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Winning Assistants, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 2h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open healthcare roles with comparable remote rules.
Free to apply, no account needed.
Typically $125k to $150k per year · You'll be taken to the employer's careers page.