Tutored by Teachers
Partner Success Manager (Los Angeles - Remote)
Remote role where the employee must remain based in a particular country.
United States only
Employer listed it 9 days ago · Found 1h ago
First listed 9 days ago and still open.
Salary
$90k to $110k per year
Location
United States only
Timezone
US East
Contract
Full-time
Experience
Mid
Category
Operations
Stated by the employer in the job description
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Los Angeles, United States, Los Angeles, California, United States, Los Angeles, California, United States, Remote"
What Nomaders makes of it
- Residency required in United States
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About Us
At Tutored by Teachers, we believe that when you put a teacher in front of a student, magic happens. Backed by some of the biggest names in EdTech including GSV, A-Street Ventures, and TMV, we are on a mission to close the opportunity gap and need a strong strategic, data-driven, and results-oriented member of our Engagement Management team. This is a remote position, but we are looking for someone who can support Los Angeles locally! If you’re a person motivated by customer happiness and success and are looking to join a mission-driven, growing company, then this role is made for you!
The Role
As a Partner Success Manager you will:
Serve as a strategic partner to district and school teams, ensuring program success and long-term growth
Lead onboarding for new clients, setting clear expectations, timelines, and milestones
Own and manage your book of business: develop territory plans to support account health, renewals, and expansion opportunities
Synthesize client feedback to provide meaningful insights to internal teams & senior management
Lead renewal and upsell efforts, identifying opportunities to grow partnerships based on client goals and outcomes
Proactively identify at-risk accounts and partner internally to mitigate churn
Build trusted, collaborative relationships across internal teams to align on partner needs and deliver seamless client experience
Requirements
3-5+ years experience in Customer Success or Account Management
Experience in K-12 education, district and school leadership preferred
Strong organizational and project management skills; ability to prioritize strategically
Track record of driving positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime value
Experience navigating and resolving client challenges, both internally and externally
Willingness to travel up to 40% of work week
Commitment to TbT’s mission to close the opportunity gap and promote inclusivity
Benefits
We currently offer the following benefits:
Excellent healthcare coverage - we cover 100% of certain health care plans for you and your family!
Access to 401k to help save for the future
Well-rounded wellness benefits including access to free and low cost mental health resources and support services
Requirements
- ·3-5+ years experience in Customer Success or Account Management
- ·Experience in K-12 education, district and school leadership preferred
- ·Strong organizational and project management skills; ability to prioritize strategically
- ·Track record of driving positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime value
- ·Experience navigating and resolving client challenges, both internally and externally
Benefits
- ·We currently offer the following benefits:
- ·Excellent healthcare coverage - we cover 100% of certain health care plans for you and your family!
- ·Access to 401k to help save for the future
- ·Well-rounded wellness benefits including access to free and low cost mental health resources and support services
- ·Fully remote work environment
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Tutored by Teachers, mentioning your remote working experience and working hours (US East).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 2h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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