Teamified
Technical Account Manager
Remote role where the employee must remain based in a particular country.
Philippines only
Employer listed it 2 weeks ago · Found 1h ago
Been open since 2 weeks ago, still being checked, but it has been live a while.
Salary
Not stated
Location
Philippines only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Sales
This employer didn't state pay. Jobs like this usually pay around $105k–$220k a year, a typical range taken from 587 mid-level sales roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Philippines. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Philippines, Remote"
What Nomaders makes of it
- Residency required in Philippines
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About the client
Our client is a global leading, end-to-end enterprise volunteer engagement platform powering over 100 million volunteer hours. They exist to connect communities to events and causes they are passionate about. Used by over 3 million volunteers across 26 different countries, their SaaS platform powers mass volunteer programs across the globe for Not-for-Profits, local government, sporting federations, and major events. Our all in one solution helps our clients to recruit, retain, reward and train their volunteers, whilst also ensuring compliance.
About Teamified
Teamified is a talent partner helping companies build exceptional remote teams across IT, software, product, and digital innovation. We collaborate with leading enterprises and fast-scaling tech businesses worldwide to help them access world class talent and
accelerate growth. With operations across the globe our mission is to make building high performing global teams simple, fast, and cost-effective. Teamified has hundreds of clients with more than 200 engineers, testers, product managers, designers, and technology experts delivering impactful solutions every day.
Job Summary:
We’re looking for a Technical Account Manager who can be deployed into our customer accounts to deeply understand their technical landscape, diagnose challenges, andarchitect solutions that drive meaningful outcomes. This role sits at the intersection of technical consulting and account management — you’ll be equally comfortable reviewing a customer’s platform configuration as you are presenting a strategic roadmap to their leadership team. You’ll act as a trusted technical advisor to our most important accounts, combining deep product expertise with a commercial mindset focused on retention, expansion, and long-term customer success. You are not a support agent — you operate above day-to-day support, developing a thorough understanding of each customer’s environment, workflows, and business objectives so they never have to re-explain their setup.
Key Responsibilities:
Serve as the primary technical point of contact for a portfolio of strategic accounts, owning the technical relationship from post-sale through renewal and beyond
Conduct technical health checks, platform audits, and configuration reviews to proactively identify issues and optimisation opportunities
Develop and execute tailored technical success plans aligned to each customer’s business goals and platform maturity
Diagnose complex technical challenges and create actionable solutions, including custom configurations, workflow redesigns, and integration recommendations
Manage technical escalations end-to-end, liaising with Engineering and Product teams to drive resolution and keep customers informed
Monitor support request trends across assigned accounts, aggregating common issues to drive broader improvements (training, documentation, product enhancements)
Identify and progress expansion opportunities including upsell, cross-sell, and professional services by uncovering unmet technical needs
Develop and build strong relationships with key customer stakeholders and executive sponsors through steering committees and regular reviews Provide expert-level training, enablement, and best-practice guidance to help customers maximise platform adoption and ROI
Be the voice of the customer internally, providing structured feedback to Product, Engineering, and Customer Success on how we can better serve our clients
Collaborate closely with Customer Success Managers to ensure aligned account strategies and seamless customer experiences
Drive customer advocacy through reference-ability, case studies, and participation in community events
Requirements
Required Skills and Experience
5+ years of experience in a technical account management, solutions engineering, implementation, or customer-facing technical role within a SaaS environment
Proven track record managing enterprise-level customer relationships with a focus on retention and revenue expansion
Strong technical aptitude — comfortable with platform configuration, APIs integrations, data flows, and troubleshooting complex software issues
Requirements
- ·Required Skills and Experience
- ·5+ years of experience in a technical account management, solutions engineering, implementation, or customer-facing technical role within a SaaS environment
- ·Proven track record managing enterprise-level customer relationships with a focus on retention and revenue expansion
- ·Strong technical aptitude — comfortable with platform configuration, APIs integrations, data flows, and troubleshooting complex software issues
- ·Experience conducting technical audits, health checks, and solution design for customers with varying levels of technical maturity
Benefits
- ·Flexibility in work hours and location, with a focus on managing energy rather than time.
- ·Access to online learning platforms and a budget for professional development
- ·A collaborative, no-silos environment, encouraging learning and growth across teams
- ·A dynamic social culture with team lunches, social events, and opportunities for creative input
- ·Health insurance
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Teamified, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 2h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open sales roles with comparable remote rules.
Free to apply, no account needed.
Typically $105k to $220k per year · You'll be taken to the employer's careers page.