Teamified
More roles at TeamifiedIT Support Engineer (Microsoft 365)
Remote role where the employee must remain based in a particular country.
Philippines only
Employer listed it 2 days ago · Added yesterday
First listed 2 days ago.
Salary
Not stated
Location
Philippines only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $95k–$150k a year, a typical range taken from 243 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Philippines. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "QUEZON CITY, Philippines, QUEZON CITY, Philippines, Remote"
What Nomaders makes of it
- Residency required in Philippines
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About the client
Our client is a managed IT services provider delivering reliable, secure, and scalable technology solutions to businesses. The team supports a wide range of clients, providing proactive IT support, cloud services, and security-focused solutions to ensure smooth day-to-day operations.
About Teamified
Teamified is a talent partner helping companies build exceptional remote teams across IT, software, product, and digital innovation. We collaborate with leading enterprises and fast-scaling tech businesses worldwide to help them access world class talent and accelerate growth. With operations across the globe our mission is to make building high performing global teams simple, fast, and cost-effective. Teamified has hundreds of clients with more than 200 engineers, testers, product managers, designers, and technology experts delivering impactful solutions every day.
Job Summary:
The Level 2 IT Support Engineer provides advanced technical support to clients by resolving escalated issues, managing cloud and Microsoft environments, and supporting security and infrastructure operations. This role requires strong technical expertise, excellent communication skills, and the ability to work independently while collaborating within the team and interacting with clients in a customer-facing capacity.
Responsibilities:
Provide Level 2 technical support for escalated help desk tickets and client calls, ensuring timely resolution and accurate documentation.
Diagnose, troubleshoot, and resolve issues related to Active Directory, Hosted Exchange, Microsoft 365, and networking.
Administer Microsoft 365 environments, including user management, security policies, email configurations, and access controls.
Support and maintain AD environments, including user accounts, group policies, permissions, and directory services.
Manage calls and tickets efficiently using the help desk system, updating status and communicating progress clearly.
Assist with security administration, including MFA, conditional access, email security, and basic incident response.
Work in a Microsoft Teams environment to communicate with team members and clients.
Provide customer-facing support, communicating complex technical concepts clearly to clients.
Escalate complex issues to Level 3 engineers when required and assist with implementation of solutions.
Document resolutions, procedures, and system changes clearly and accurately.
Requirements:
Proven experience in a Level 2 IT Support / Help Desk role, preferably within an MSP environment.
Strong hands-on experience with:
Active Directory (AD)
Hosted Exchange
Microsoft 365 administration and security
Basic networking knowledge
Requirements
- ·Proven experience in a Level 2 IT Support / Help Desk role, preferably within an MSP environment.
- ·Strong hands-on experience with:
- ·Active Directory (AD)
- ·Microsoft 365 administration and security
- ·Basic networking knowledge
Benefits
- ·Flexibility in work hours and location, with a focus on managing energy rather than time.
- ·Access to online learning platforms and a budget for professional development
- ·A collaborative, no-silos environment, encouraging learning and growth across teams
- ·A dynamic social culture with team lunches, social events, and opportunities for creative input
- ·Health insurance
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Teamified, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $95k to $150k per year · You'll be taken to Teamified's application page. They are recruiting on behalf of a client.