talentpluto
Customer Success Manager
Remote role where the employee must remain based in a particular country.
United States only
Employer listed it 2 weeks ago · Found 1h ago
Been open since 2 weeks ago, still being checked, but it has been live a while.
Salary
$100,000 to $130,000
Location
United States only
Timezone
US East
Contract
Full-time
Experience
Mid
Category
Customer Support
Stated by the employer in the job description
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "New York, United States, New York, United States, New York, New York, United States, Remote"
What Nomaders makes of it
- Residency required in United States
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Location: Remote (United States)
Work Model: Remote
Industry: AI / vertical SaaS for home services
Compensation: $100K-$130K base, $200K OTE
About the Company
A bootstrapped, profitable startup building AI agents for the home-services industry (HVAC, plumbing, roofing, remodeling), a market worth over $1 trillion. The company went from zero to seven figures in revenue in under a year and is on track to grow 10x. It is a small, high-ownership team that consistently wins against far larger competitors by out-executing them.
The Opportunity
Our partner is hiring their first dedicated Customer Success / Account Manager to own the post-sale relationship for a fast-growing book of enterprise home-services accounts. This is a revenue-focused seat: you will build the customer success playbook from scratch, drive retention and expansion, and turn satisfied customers into growing ones.
You will work closely with the founding team and have direct influence over how the company scales its customer base, with compensation tied to the retention and expansion you deliver.
Responsibilities
Own retention and net revenue retention (NRR) across a portfolio of enterprise accounts
Build the customer success function and playbook from the ground up
Drive expansion revenue through upsell and cross-sell
Partner with sales, product, and leadership to deliver strong customer outcomes
Travel to customers as needed (approximately 25% of the time)
Requirements
2-4 years in customer success, account management, or another revenue-oriented role
Strong commercial instincts with a focus on expansion and NRR
Builder mentality with experience creating processes from scratch
Comfortable with approximately 25% travel
Background in home services, trades, or field-service management, or early-stage startup experience, is a plus
Requirements
- ·2-4 years in customer success, account management, or another revenue-oriented role
- ·Strong commercial instincts with a focus on expansion and NRR
- ·Builder mentality with experience creating processes from scratch
- ·Comfortable with approximately 25% travel
- ·Background in home services, trades, or field-service management, or early-stage startup experience, is a plus
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at talentpluto, mentioning your remote working experience and working hours (US East).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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Free to apply, no account needed.
$100,000 to $130,000 · You'll be taken to the employer's careers page.