SupportYourApp
(fluent English & Spanish) Customer Support Consultant (Remote)
Remote role where the employee must remain based in a particular country.
Listed for Colombia
From the listing details: Source listing states candidate location: "Bogotá, Colombia, Bogotá, Bogota, Colombia, Bogotá, Bogota, Colombia, Remote"
Employer listed it 6 days ago · Added 4 days ago
First listed 6 days ago and still open.
This listing wasn't found on its job board during the last check. It may have just closed, check the original posting before spending time on an application.
Salary
Not stated
Location
Listed for Colombia
Timezone
Not stated
Contract
Contract
Experience
Entry
Category
Customer Support
The employer did not publish a salary, and we have too few comparable roles to estimate one.
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
Fixed schedule : Monday-Friday, 5 AM-1 PM (GMT-3) ;
- Where you can work from
- Location eligibility not confirmed
- Contract
- Not mentioned in the advert
- Experience asked for
- Not mentioned in the advert
- Pay
Compensation in USD;
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Colombia. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Bogotá, Colombia, Bogotá, Bogota, Colombia, Bogotá, Bogota, Colombia, Remote"
What Nomaders makes of it
- Residency required in Colombia
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Experience: employer states
Written as a requirement
- “At least 1 year of customer service experience ;”
Questions worth asking: Nomaders interpretation
- The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
- The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
Who are we?
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?
Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.
What you will do:
Deliver outstanding customer support via phone, email, chat, and social media;
Assist customers with booking questions and transportation-related inquiries;
Answer incoming phone calls from drivers and help resolve their issues;
Handle and track customer support tickets in Freshdesk;
Escalate complex cases to the relevant internal teams;
Build strong and lasting customer relationships;
Handle sensitive customer data with care and security;
Apply the latest and greatest customer happiness practices;
Maintain a deep understanding of the client’s solutions and meet KPIs.
What you need to succeed in this role:
Native Spanish and excellent English communication skills (at least C1 for both spoken and written);
At least 1 year of customer service experience ;
Strong communication and problem-solving skills;
Ability to handle customer inquiries across multiple communication channels;
Responsible, proactive, and customer-oriented attitude;
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Will be a great plus:
Experience in logistics, transportation, or travel-related customer service;
Experience with Freshdesk.
Benefits:
Requirements
- ·Ability to handle customer inquiries across multiple communication channels;
- ·Responsible, proactive, and customer-oriented attitude;
- ·Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
- ·Will be a great plus:
- ·Experience in logistics, transportation, or travel-related customer service;
Benefits
- ·Fixed schedule : Monday-Friday, 5 AM-1 PM (GMT-3) ;
- ·Opportunity to cooperate fully remotely ;
- ·Inclusive international environment;
- ·Compensation in USD;
- ·Rewards for referring friends;
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at SupportYourApp, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
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Pay not stated · You'll be taken to the employer's careers page.