Pavago
More roles at PavagoCustomer Success Manager
Remote role where the employee must remain based in a particular country.
Mexico only
From the listing details: Source listing states candidate location: "Mexico, Remote"
Employer listed it 3 months ago · Added 2 weeks ago
Been open since 3 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
Mexico only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
The employer did not publish a salary, and we have too few comparable roles to estimate one.
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
Working Hours: U.S.
- Where you can work from
- Location eligibility not confirmed
- Contract
Position Type: Full-Time, Remote
- Experience asked for
2+ years of experience in Customer Success, Account Management, Client Services, Relationship Management, or a similar customer-facing role.
- Pay
- Not mentioned in the advert
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Mexico. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Mexico, Remote"
- Job description states: "U.S.-based"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Experience: employer states
Written as a requirement
- “Required Experience & Skills”
Questions worth asking: Nomaders interpretation
- The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
- No pay is stated. Ask for the salary range before investing time in interviews.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
Customer Success Manager
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
We are looking for a proactive and relationship-focused Customer Success Manager to support and strengthen our relationships with existing B2B customers.
This is a customer success and account management role focused on customer retention, satisfaction, and long-term account growth. Rather than closing sales, you'll build trusted relationships, conduct regular customer check-ins, identify new business opportunities, and collaborate with the Sales team to ensure customers receive the best possible experience.
The ideal candidate has experience in Customer Success, Account Management, or Client Services and enjoys building strong client relationships while uncovering opportunities that help customers grow.
Responsibilities
Customer Relationship Management
Serve as the primary point of contact for an assigned portfolio of existing customer accounts.
Build strong, long-term relationships with customers through regular communication.
Conduct proactive customer check-ins via phone, email, and virtual meetings.
Ensure customers remain satisfied with services and address concerns before they become issues.
Identify and escalate potential retention risks.
Account Growth Support
Engage customers in consultative conversations to understand their business needs and future plans.
Identify opportunities for upselling or cross-selling additional products and services.
Document qualified opportunities and hand them over to the Sales team for follow-up.
Work closely with Sales to ensure a smooth customer experience throughout the expansion process.
Customer Success & Internal Coordination
Act as the voice of the customer by sharing feedback with internal teams.
Collaborate with Sales, Engineering, Operations, and Support teams to resolve customer issues.
Support onboarding follow-ups and maintain ongoing customer engagement.
Ensure customers receive timely updates and support throughout their journey.
Requirements
- ·2+ years of experience in Customer Success, Account Management, Client Services, Relationship Management, or a similar customer-facing role.
- ·Experience managing relationships with B2B customers.
- ·Excellent verbal and written English communication skills.
- ·Comfortable making proactive outbound calls to existing customers.
- ·Strong consultative communication and relationship-building skills.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Pavago, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 17d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Pay not stated · You'll be taken to the employer's careers page.