Pavago
More roles at PavagoCustomer Success & Client Retention Expert
Remote role where the employee must remain based in a particular country.
Listed for Mexico
From the listing details: Source listing states candidate location: "Mexico, Remote"
Employer listed it 7 weeks ago · Added 2 weeks ago
Been open since 7 weeks ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
Listed for Mexico
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
The employer did not publish a salary, and we have too few comparable roles to estimate one.
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
Position Type: Part-Time (<30 hours/week), Remote Location: Worldwide Working Hours: Flexible (with availability for client meetings as needed)
- Where you can work from
Position Type: Part-Time (<30 hours/week), Remote Location: Worldwide Working Hours: Flexible (with availability for client meetings as needed)
- Contract
Position Type: Part-Time (<30 hours/week), Remote Location: Worldwide Working Hours: Flexible (with availability for client meetings as needed)
- Experience asked for
- Not mentioned in the advert
- Pay
- Not mentioned in the advert
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Mexico. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Mexico, Remote"
What Nomaders makes of it
- Residency required in Mexico
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Experience: employer states
Written as a requirement
- “Required Experience & Skills”
Questions worth asking: Nomaders interpretation
- No pay is stated. Ask for the salary range before investing time in interviews.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
Customer Success & Client Retention Expert – Remote
Position Type: Part-Time (<30 hours/week), Remote Location: Worldwide Working Hours: Flexible (with availability for client meetings as needed)
About the Role
At Pavago, one of our clients is hiring a Customer Success & Client Retention Expert to strengthen customer relationships, improve retention, and deliver an exceptional client experience throughout the customer lifecycle.
This is not a reactive support role.
You’ll take ownership of customer success initiatives by proactively engaging clients, identifying churn risks, improving onboarding, and implementing retention strategies that increase customer satisfaction and long-term loyalty.
You’ll collaborate closely with leadership, sales, and operations to ensure every client receives ongoing value while helping the business improve retention and customer health.
If you enjoy building relationships, solving customer challenges, and turning satisfied clients into long-term advocates, this role is a strong fit.
What You’ll Own
Customer Success & Relationship Management
Build and maintain strong relationships with a portfolio of clients.
Serve as a trusted point of contact throughout the customer lifecycle.
Conduct proactive check-ins to understand customer goals, challenges, and opportunities.
Ensure customers consistently receive value from the company’s services.
Advocate for customers internally while maintaining strong business relationships.
Client Retention & Churn Prevention
Identify at-risk accounts before they become churn risks.
Develop and execute proactive retention strategies.
Improve customer engagement and long-term satisfaction.
Partner with leadership to reduce customer churn and strengthen client loyalty.
Support renewal conversations and identify opportunities to expand customer relationships.
Customer Onboarding & Adoption
Support new client onboarding to ensure a smooth transition.
Guide customers through implementation and early adoption.
Requirements
- ·Proactive and solutions-oriented.
- ·Strong communicator who builds trust with clients.
- ·Analytical mindset with the ability to turn customer feedback into action.
- ·Organized and comfortable managing multiple customer relationships.
- ·Self-motivated and successful in remote environments.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Pavago, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 17d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Pay not stated · You'll be taken to the employer's careers page.