Pavago
More roles at PavagoCustomer Success Manager
Remote role where the employee must remain based in a particular country.
Panama only
From the listing details: Source listing states candidate location: "Panama, Remote"
Employer listed it 6 weeks ago · Added 2 weeks ago
Been open since 6 weeks ago, still being checked, but it has been live a while.
Salary
Not stated
Location
Panama only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
The employer did not publish a salary, and we have too few comparable roles to estimate one.
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
Position Type: Full-Time, Remote Working Hours: U.S.
- Where you can work from
- Location eligibility not confirmed
- Contract
Position Type: Full-Time, Remote Working Hours: U.S.
- Experience asked for
2–3+ years of experience in:
- Pay
- Not mentioned in the advert
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Panama. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Panama, Remote"
What Nomaders makes of it
- Residency required in Panama
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Experience: employer states
Written as a requirement
- “Required Experience & Skills”
Questions worth asking: Nomaders interpretation
- The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
- No pay is stated. Ask for the salary range before investing time in interviews.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
Customer Success Manager (CSM / Account Manager) – Remote
Position Type: Full-Time, Remote Working Hours: U.S. Client Business Hours
About the Role
At Pavago, one of our clients is hiring a Customer Success Manager (CSM) / Account Manager to own customer relationships, drive product adoption, and maximize customer retention and account growth.
This is a strategic, customer-facing role where you’ll be responsible for ensuring customers achieve measurable value from the platform while identifying opportunities to expand existing relationships.
You’ll partner closely with Sales, Product, Support, and Leadership teams to guide customers from onboarding through renewal, helping them realize long-term success and business outcomes.
If you’re passionate about customer advocacy, relationship management, and revenue retention, this role is built for you.
What You’ll Own
Customer Onboarding & Product Adoption
Lead customer onboarding and implementation activities.
Define onboarding goals, success milestones, and adoption plans.
Deliver onboarding sessions, product training, and customer education.
Accelerate customer time-to-value.
Monitor product usage and proactively address adoption gaps.
Drive long-term engagement and product utilization.
Account & Relationship Management
Manage a portfolio of 20–40 customer accounts .
Serve as the primary point of contact for assigned customers.
Build trusted relationships with stakeholders, decision-makers, and executive contacts.
Conduct:
Customer check-ins
Strategic account reviews
Success meetings
Quarterly Business Reviews (QBRs)
Requirements
- ·Strong executive presence and presentation abilities.
- ·Highly organized and proactive.
- ·Comfortable balancing customer advocacy with business goals.
- ·Able to manage multiple accounts while delivering an exceptional customer experience.
- ·Ownership-driven with strong follow-through.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Pavago, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 17d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Pay not stated · You'll be taken to the employer's careers page.