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Customer Service Representative

Work from home

Remote role where the employee must remain based in a particular country.

Panama only

From the listing details: Source listing states candidate location: "Panama, Remote"

Employer listed it 4 months ago · Added 2 weeks ago

Been open since 4 months ago. Long-running listings are sometimes left up after the role is filled.

Salary

Not stated

Location

Panama only

Timezone

Not stated

Contract

Full-time

Experience

Mid

Category

Customer Support

The employer did not publish a salary, and we have too few comparable roles to estimate one.

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours
Position Type: Full-Time, Remote Working Hours: U.S.
Where you can work from
Location eligibility not confirmed
Contract
Position Type: Full-Time, Remote Working Hours: U.S.
Experience asked for
1–2 years of experience in customer service, support, call center, or client-facing roles
Pay
Not mentioned in the advert

Remote flexibility

Work from home

This is a remote role, but the employee must be based in Panama. It is work from home rather than work from anywhere.

What the employer says

  • Source listing states candidate location: "Panama, Remote"
  • Job description states: "U.S.-based"

What Nomaders makes of it

  • Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Experience: employer states

Written as a requirement

  • “Required Experience & Skills”

Written as a nice-to-have

  • “Preferred Experience”

Questions worth asking: Nomaders interpretation

  • The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
  • No pay is stated. Ask for the salary range before investing time in interviews.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

Customer Service Representative (CSR) – Remote

Customer Support | Zendesk | Email, Chat & Phone Support

Position Type: Full-Time, Remote Working Hours: U.S. Client Business Hours

About the Role

We’re hiring for our client, a growing U.S.-based company, seeking a Customer Service Representative (CSR) to support customers across phone, email, chat, and ticketing platforms while delivering fast, professional, and empathetic service experiences.

This is a customer-facing support role for someone who thrives in fast-paced environments, communicates clearly under pressure, and genuinely enjoys helping people solve problems.

You’ll serve as the frontline voice of the company — handling inbound inquiries, resolving issues efficiently, documenting interactions accurately, and ensuring every customer feels heard and supported.

The ideal candidate is organized, patient, solutions-oriented, and comfortable managing high ticket volumes while maintaining strong customer satisfaction scores and response times.

What You’ll Own

Customer Support & Issue Resolution

Handle inbound customer inquiries across phone, email, chat, and support tickets

Resolve customer issues quickly while maintaining professionalism and empathy

Troubleshoot common customer concerns and escalate complex cases when necessary

Deliver high-quality support experiences that build customer trust and satisfaction

Maintain fast response times while balancing multiple conversations and priorities

Ticket & Case Management

Manage support tickets using platforms such as:

Zendesk

Freshdesk

Help Scout

Salesforce Service Cloud

Prioritize urgent issues based on SLAs and business impact

Document customer interactions clearly and accurately within the ticketing system

Monitor open tickets and ensure proper follow-up until resolution

Requirements

  • ·1–2 years of experience in customer service, support, call center, or client-facing roles
  • ·Experience using ticketing or customer support platforms such as Zendesk, Freshdesk, or Salesforce Service Cloud
  • ·Strong written and verbal English communication skills
  • ·Strong multitasking and organizational abilities
  • ·Comfortable handling high-volume support environments

Benefits

No benefits package published with this listing. Ask about it at first interview.

How to apply

  1. 1Check the flexibility label above, work from home, matches where you plan to live and work.
  2. 2Tailor your CV to the role at Pavago, mentioning your remote working experience.
  3. 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 17d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.

Pay not stated · You'll be taken to the employer's careers page.