Legal Intake & Client Communications Specialist

NeoWork is looking for a Legal Intake & Client Communication Specialist to serve as the first point of contact for new leads, existing clients, and medical providers. This role combines high-empathy client support with a light sales and retention component, focused on building trust, securing completed intakes, and confirming signed engagements. Accuracy, compliance, and clear documentation are critical, as this role supports both client experience and internal legal operations.

You will handle inbound and outbound communications, coordinate with attorneys and intake managers, and ensure all client information is properly qualified and recorded in the firm’s systems. This role is ideal for someone who is confident speaking with clients, comfortable guiding conversations toward clear next steps, and highly detail-oriented in regulated environments. Responsibilities

Handle inbound calls from new leads, referrals, and active clients

Conduct outbound follow-ups via phone, SMS, and email (daily for up to 14 days)

Qualify personal injury and mass tort cases based on defined criteria

Guide qualified callers through next steps and secure completed intake and signed engagement

Coordinate and confirm e-signatures and required documentation

Warm transfer qualified cases to attorneys or intake managers

Provide status updates to clients and respond to inquiries professionally

Escalate urgent situations related to injuries, medical needs, or legal deadlines

Maintain accurate and detailed case notes in FileVine or CRM systems

Support surge intake needs during mass tort campaigns

Requirements

Strong spoken English and clear, professional written communication

Prior experience in legal intake, personal injury, mass tort, healthcare intake, insurance claims, or regulated contact centers

Comfort with consultative and persuasive conversations, including closing for next steps or signatures

Ability to handle distressed or urgent callers with emotional control and empathy

High attention to detail and strict adherence to intake scripts and qualification criteria

Experience working with CRM systems, legal case management tools, or similar platforms

Ability to perform well in a fast-paced, high-volume environment

Benefits

We offer health insurance for contractors

Holiday Extra Pay

The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.