LawnStarter
More roles at LawnStarterLead Product Manager, Consumer Experience
Remote role where the employee must remain based in a particular country.
United States only
From the listing details: Source listing states candidate location: "United States, Remote"
Employer listed it 2 days ago · Added today
First listed 2 days ago.
Salary
$180,000 to $210,000
Location
United States only
Timezone
US East
Contract
Full-time
Experience
Lead
Category
Product
Stated by the employer in the job description
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
- Not mentioned in the advert
- Where you can work from
- Location eligibility not confirmed
- Contract
- Not mentioned in the advert
- Experience asked for
- Not mentioned in the advert
- Pay
Base salary : $180,000 to $210,000
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "United States, Remote"
What Nomaders makes of it
- Residency required in United States
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Experience: employer states
Written as a requirement
- “Experience : 6+ years as a product manager on consumer-facing products, including at least one B2C product at scale.”
Questions worth asking: Nomaders interpretation
- The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
- The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
About LawnStarter
LawnStarter is the nation's leading on-demand marketplace for lawn care and outdoor services, with over $750M in bookings. We're expanding beyond lawn care to become the one-stop shop for home services: three brands (LawnStarter, Lawn Love, Home Gnome), one shared platform.
About Product at LawnStarter
Our BHAG: 1+ job per household, every year. Getting there means winning on four fronts at once: more customers, more Pros, excellent service experience for both sides, and an AI-run company that moves faster than its size should allow.
About Consumer Experience at LawnStarter
Hundreds of thousands of households book outdoor services through LawnStarter. Most come for mowing. The opportunity is everything that comes after: helping them discover what else we can do, and giving them every reason to stay.
That’s the opportunity. The customer web portal and app shapes everything after the first booking: how customers schedule, what they learn about their property, which services they find next, and whether they stay. Much of this experience has never had a dedicated owner, and retention is the biggest lever we haven’t pulled yet.
We believe AI changes what’s possible here. Instead of one product for everyone, we can build an outdoor-services experience tailored to each household: their yard, their schedule, and what they need next.
The Role
You’ll own the end-to-end consumer experience, after first booking through the lifetime of the customer relationship, and decide how AI shapes it. You’ll set the vision and roadmap for this area, then ship it alongside engineers, designers, data/ applied science partners, marketing, and operations.
As Lead PM, you’re an individual contributor operating with Lead-level scope: you own a full product area, build vision and strategy, set direction others build around, and work closely with the PM who owns the Pro experience so every customer win holds up on both sides of the marketplace. You’ll report to the Sr. Director of Product.
What makes this role different:
You own the relationship, not a screen. Onboarding, scheduling, cross-sell, cancellation and win-back all sit with you, so you fix the whole journey, not one step.
Room to define the product. These surfaces are live, yet much of the experience has never had a dedicated owner.
AI is the strategy, not a feature. You'll decide where agentic and AI-based experiences help customers, then ship them.
What You'll Own
Onboarding : From the first booking to a customer who trusts us with their yard.
Search and discovery : Helping customers find what they need, including services they didn't know we offer.
Property details : What shapes the service a customer gets and what a Pro walks into.
Scheduling : Skips, reschedules, and frequency changes.
Reviews and tips : How customers rate and reward their Pros.
Cancellations and win-back : The moment a customer decides to leave, and the path back.
Cross-sell and personalization : The right services for each customer, tailored to their household.
AI across the experience : How AI enables all of the above, toward a customized outdoor-services product for every customer.
Requirements
- ·Experience : 6+ years as a product manager on consumer-facing products, including at least one B2C product at scale.
- ·A track record of extraordinary outcome s. Not solid, exceptional: results with your fingerprints on the decision. A generically solid resume, or wins you can't explain, won't clear the bar.
Benefits
- ·Equity : We want our product managers to benefit from significant company growth, so equity is a meaningful part of how we structure PM compensation.
- ·Base salary : $180,000 to $210,000
- ·Healthcare : Medical, dental, and vision
- ·Location : Fully remote (US). Deep thinking time and partnership with peers in engineering, design, data, marketing, and ops matter more than a desk.
- ·PTO : Flexible - We focus on results. Take what you need.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at LawnStarter, mentioning your remote working experience and working hours (US East).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 22h ago. Last checked 28 Oct. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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