CrewBloom
Support Specialist
Remote role where the employee must remain based in a particular country.
Philippines only
Employer listed it 3 weeks ago · Added today
Been open since 3 weeks ago, still being checked, but it has been live a while.
Salary
Not stated
Location
Philippines only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $95k–$150k a year, a typical range taken from 219 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Philippines. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Philippines, Remote"
- Job description states: "U.S.-based"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
We’re looking for a Support Specialist to join a growing SaaS team and provide reliable, high-quality support to customers using our software platform.
In this role, you’ll be the first point of contact for customers who need help with product features, account questions, technical issues, and troubleshooting. You’ll investigate problems, communicate solutions clearly, and work closely with internal teams when an issue requires escalation.
This is a customer-facing role for someone who is technically comfortable, highly organized, and genuinely enjoys helping people solve problems.
Key Responsibilities
Respond to customer questions and support requests through email, chat, phone, or other support channels
Troubleshoot product and technical issues and guide customers through solutions
Investigate issues by gathering relevant information, reproducing problems, and identifying possible causes
Provide clear, accurate, and easy-to-follow instructions to customers
Assist customers with product features, account settings, configurations, and general product usage
Document customer interactions, troubleshooting steps, and resolutions accurately in the support system
Escalate complex or unresolved technical issues to the appropriate internal teams
Follow up with customers to ensure issues have been properly resolved
Identify recurring customer issues and communicate trends or product feedback to internal teams
Work closely with Product, Engineering, Customer Success, and other teams when necessary
Stay up to date with product updates, new features, and internal support documentation
Contribute to improving support processes, knowledge base articles, and customer-facing resources
Requirements
2+ years of experience in customer support, technical support, SaaS support, or a similar customer-facing role
Experience supporting customers using web-based software or SaaS products
Strong troubleshooting and problem-solving skills
Comfortable investigating technical issues and learning new software quickly
Excellent written and verbal English communication skills
Able to explain technical concepts in a simple and customer-friendly way
Strong attention to detail and ability to manage multiple support requests
Requirements
- ·2+ years of experience in customer support, technical support, SaaS support, or a similar customer-facing role
- ·Experience supporting customers using web-based software or SaaS products
- ·Strong troubleshooting and problem-solving skills
- ·Comfortable investigating technical issues and learning new software quickly
- ·Excellent written and verbal English communication skills
Benefits
- ·Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
- ·Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
- ·Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
- ·Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
- ·Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at CrewBloom, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 15h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $95k to $150k per year · You'll be taken to the employer's careers page.