CloudFactory
More roles at CloudFactoryMLOps Support Engineer
Remote role where the employee must remain based in a particular country.
Nepal only
Employer listed it 2 days ago · Added today
First listed 2 days ago.
Salary
Not stated
Location
Nepal only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $95k–$150k a year, a typical range taken from 219 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Nepal. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Kathmandu, Nepal, Kathmandu, Bagmati Province, Nepal, Kathmandu, Bagmati Province, Nepal, Remote"
- Job description states: "US-based"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
At CloudFactory, we are a mission-driven team passionate about unlocking the potential of AI to transform the world. By combining advanced technology with a global network of talented people, we make unusable data usable, driving real-world impact at scale.
More than just a workplace, we’re a global community founded on strong relationships and the belief that meaningful work transforms lives. Our commitment to earning, learning, and serving fuels everything we do as we strive to connect one million people to meaningful work and build leaders worth following.
Our Culture
At CloudFactory, we believe in building a workplace where everyone feels empowered, valued, and inspired to bring their authentic selves to work. We are:
Mission-Driven: We focus on creating economic and social impact.
People-Centric: We care deeply about our team’s growth, well-being, and sense of belonging.
Innovative: We embrace change and find better ways to do things together.
Globally Connected: We foster collaboration between diverse cultures and perspectives.
If you’re passionate about innovation, collaboration, and making a real impact, we’d love to have you on board!
About the role:
The MLOps Support Engineer is an operations-first role, focused on ensuring AI/ML systems remain stable, observable, and supportable in production environments. This is not a data science or feature development role.
The primary objective is to maintain continuous performance of ML models and associated pipelines with minimal disruption to both internal and client-facing services. You will provide Tier 1 and Tier 2 support, escalating to Tier 3 Engineering as needed.
What you’ll do:
Provide Tier 1 / Tier 2 operational support for AI/ML solutions.
Identify failed jobs, degraded pipelines, or performance anomalies.
Triage incidents, investigate issues, and coordinate escalation to Tier 3 Engineering.
Participate in on-call rotas once established.
Validate that pipelines and jobs complete successfully.
Monitor data pipeline health, model execution, and basic performance metrics.
Identify operational issues before they impact customers
Respond or alert customers when there has been an outage or issue with one of their models.
Support incident management, rollback, and recovery activities.
Use and maintain runbooks and operational documentation.
Work with Engineering to improve supportability and observability.
Requirements
- ·Experience in operations, DevOps, SRE, or platform support roles.
- ·Strong troubleshooting skills in production environments.
- ·Proficiency in SQL and scripting (Python, Bash) for developing and automating ML workflows.
- ·Familiarity with Cloud-hosted systems (AWS, GCP, Azure) for cloud-based ML services.
- ·Git: Solid understanding of version control, particularly in collaborative development environments.
Benefits
- ·Join us today and be part of our mission to connect people and technology for a better world! Apply now and bring your whole, authentic self to work, we can’t wait to meet you!
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at CloudFactory, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 16h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $95k to $150k per year · You'll be taken to the employer's careers page.