Albi
Support Engineer - .NET
Remote role where the employee must remain based in a particular country.
Pakistan only
Employer listed it 2 months ago · Added today
Been open since 2 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
Pakistan only
Timezone
Not stated
Contract
Full-time
Experience
Entry
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $55k–$85k a year, a typical range taken from 12 entry-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Pakistan. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Karachi, Pakistan, Karachi, Sindh, Pakistan, Karachi, Sindh, Pakistan, Remote"
What Nomaders makes of it
- Residency required in Pakistan
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Albi (albiware.com) a fast-growing SaaS company on a mission to propel the restoration industry forward by empowering restoration companies with the technology they need to scale and grow their businesses.
As our customer base continues to grow, we are expanding our global support organization to ensure customers receive reliable, timely, and high-quality technical support.
We are looking for a Support Engineer to join our Karachi-based team. This is an entry-level engineering role that works closely with Support Specialists and senior engineers to troubleshoot, fix, and resolve customer issues . You will work directly on production-impacting problems, contributing code fixes, data corrections, and configuration changes under established processes and guidance.
This position supports U.S. business hours, from 9 am to 5 pm Central Standard Time.
Key Responsibilities
Partner with Support Specialists to investigate, troubleshoot, fix , and resolve customer-reported technical issues.
Diagnose root causes by analyzing application behavior, logs, and data.
Implement code fixes in .NET-based applications for well-scoped, low-to-medium complexity issues, following established development and deployment processes.
Write and execute SQL queries , including safe bulk operations (updates/inserts) to correct data issues when required.
Reproduce issues in lower environments and validate fixes before deployment.
Own assigned support cases end-to-end, ensuring timely communication, proper resolution, and post-fix validation.
Escalate complex or high-risk issues to senior engineers with clear analysis and proposed solutions.
Collaborate with engineering and QA teams to ensure fixes are properly tested and released.
Document fixes, root causes, and preventive steps in internal knowledge bases.
Participate in shift handovers to ensure continuity across time zones.
Continuously build technical expertise in the product, platform, and support tooling.
Requirements
2+years of professional experience in technical support, application support, or software engineering.
Working knowledge of .NET / C# , including debugging, fixing bugs, and understanding application flow.
Strong SQL skills , including:
Writing queries with joins and filters
Data analysis and validation
Experience or exposure to bulk operations with attention to safety and data integrity
Solid troubleshooting and analytical problem-solving skills.
Requirements
- ·2+years of professional experience in technical support, application support, or software engineering.
- ·Working knowledge of .NET / C# , including debugging, fixing bugs, and understanding application flow.
- ·Strong SQL skills , including:
- ·Writing queries with joins and filters
- ·Data analysis and validation
Benefits
- ·We’re driven by purpose, fueled by high energy, and committed to helping our people grow.
- ·Competitive salary aligned with the Karachi market
- ·Paid time off and company holidays
- ·Medical insurance coverage
- ·Real ownership of production issues and meaningful technical work
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Albi, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 15h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $55k to $85k per year · You'll be taken to the employer's careers page.