Aidey
Technical Support Specialist
Remote role where the employee must remain based in a particular country.
Philippines only
Employer listed it 2 months ago · Found 1h ago
Been open since 2 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
Philippines only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $80k–$140k a year, a typical range taken from 264 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Philippines. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Philippines, Remote"
- Job description states: "US-based"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About the Company: Aidey is an AI-first Business Process Outsourcing company — the human layer powering the world's most ambitious AI-native companies. We staff the last mile of customer experience, technical success, back-office operations, and sales, operating remotely from the Philippines. Every process we run is designed AI-first and finalized by a senior human, so our clients inherit better quality, faster cycles, and a lower cost base. Trusted by global brands including Nokia and Wix, Aidey is where human intelligence meets machine scale.
About the Client:
The Client is the leading optimization and personalization platform for Shopify brands. With an AI-powered, never-before-seen visual editor, the client enables you to customize every page and component on your store, tailor personalized experiences to multiple audiences, and add product recommendations and upsells through continuous and robust A/B testing. The client is a lean team and a young company, but already working with thousands of leading Shopify brands and agencies, including Laura Geller, Andie Swim, Faherty, Moroccan Oil, and The Oodie.
About the Position:
We are looking for a Technical Support Specialist to join our team. In this role, you will be responsible for delivering prompt, high-quality responses to customer inquiries. You will take the time to understand each customer's unique needs, including their business size, background, prior interactions, and goals, in order to offer more personalized and insightful support.
The ideal candidate should be personable, detail-oriented, and professional. We expect the ability to achieve excellent service outcomes and demonstrate strong research skills. The Support Specialist should be adaptable, able to respond to various requests appropriately (rather than relying on scripts), and strive to deliver exceptional service at all times.
We are also welcoming Fresh Graduates who feel that they are a good fit for this role.
Requirements
• Excellent English communication skills: verbal, written, and reading are a MUST
• Experience in customer support (preferably in SaaS, eCommerce, or tech) is an ADVANTAGE
• Hands-on Shopify experience is an ADVANTAGE
• Experience working with HubSpot or similar CRM/ticketing systems is an ADVANTAGE
• Familiarity with conversion rate optimization (CRO) best practices
• Team player - joining a small team in a fast-paced start-up, hungry to learn and work together
• Proactive, customer-first mindset, with a curiosity to understand the customer’s business and provide context-aware support
• Ability to problem-solve and provide thoughtful and accurate responses
Responsibilities:
• Monitor, troubleshoot, and respond to inbound and support-related inquiries in real time, providing clear and helpful responses
• Open and monitor Jira tickets, escalating internally as needed
• Go beyond just answering the question at hand—take the time to understand who the customer is, their business size, and their goals to offer relevant and strategic support
• Provide guidance on CRO best practices based on the customer’s needs, with support from the client's CRO experts
Benefits
• Fully remote, long-term opportunity • Work directly with US-based teams • Stable full-time schedule • Clear processes and structured work • Opportunity to grow into higher-level roles
Requirements
- ·• Excellent English communication skills: verbal, written, and reading are a MUST
- ·• Experience in customer support (preferably in SaaS, eCommerce, or tech) is an ADVANTAGE
- ·• Hands-on Shopify experience is an ADVANTAGE
- ·• Experience working with HubSpot or similar CRM/ticketing systems is an ADVANTAGE
- ·• Familiarity with conversion rate optimization (CRO) best practices
Benefits
- ·• Fully remote, long-term opportunity • Work directly with US-based teams • Stable full-time schedule • Clear processes and structured work • Opportunity to grow into higher-level roles
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Aidey, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 2h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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Free to apply, no account needed.
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