Aidey
Process Support Specialist
Remote role where the employee must remain based in a particular country.
Philippines only
Employer listed it 5 months ago · Added today
Been open since 5 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
Philippines only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $80k–$140k a year, a typical range taken from 264 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Philippines. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Remote, Philippines, Remote, Philippines"
- Job description states: "US-based"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About the Company:
Aidey is an AI-first Business Process Outsourcing company — the human layer powering the world's most ambitious AI-native companies. We staff the last mile of customer experience, technical success, back-office operations, and sales, operating remotely from the Philippines. Every process we run is designed AI-first and finalized by a senior human, so our clients inherit better quality, faster cycles, and a lower cost base. Trusted by global brands including Nokia and Wix, Aidey is where human intelligence meets machine scale.
About the Client:
The Client empowers small HVAC contractors by giving them access to experienced office managers enhanced by AI technology. They are revolutionizing how small HVAC businesses manage their operations, providing them with top-tier office expertise that was previously out of reach due to cost or availability constraints. Their unique model allows skilled office managers to support multiple businesses efficiently, maximizing their impact in the industry.
About the Position:
We’re seeking a detail-oriented Process Support Specialist to provide remote support to our US-based HVAC office managers. The ideal candidate will execute administrative tasks, manage documentation, and assist with customer service functions for small HVAC businesses across the United States, allowing our office managers to focus on higher-level strategic support.
Responsibilities:
Prepare and process invoices
Submit warranty registrations and rebate documentation
Manage administrative tasks and documentation
Maintain accurate digital records
Support office managers with daily operations
Assist with customer service tasks when needed
Help with basic social media content and scheduling
Requirements
Experience supporting service-based businesses (HVAC, plumbing, electrical, etc.) – MUST
Strong English communication skills (written and spoken)
Experience as a Virtual Assistant, Admin, or similar role
Experience handling permits, rebates, or documentation
Familiarity with social media tools
Hands-on experience using modern CRM platforms, task management tools, and AI tools to improve efficiency
Highly organized with strong attention to detail
Comfortable using tools and learning new systems
Able to work independently and manage multiple tasks
Requirements
- ·Experience supporting service-based businesses (HVAC, plumbing, electrical, etc.) – MUST
- ·Strong English communication skills (written and spoken)
- ·Experience as a Virtual Assistant, Admin, or similar role
- ·Experience handling permits, rebates, or documentation
- ·Familiarity with social media tools
Benefits
- ·Above-market base
- ·Fully remote, long-term role — no commute, no office mandate
- ·Direct line to client stakeholders
- ·Opportunity to grow into higher-level roles
- ·AI-native toolkit — inside the loop
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Aidey, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 14h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $80k to $140k per year · You'll be taken to the employer's careers page.