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Customer Support Representative (financial background)

Work from home

Remote role where the employee must remain based in a particular country.

Listed for United States

Source: the job board's country tag. The advert itself does not name United States.

Employer listed it 13 days ago · Added 4 weeks ago

Been open since 4 weeks ago, still being checked, but it has been live a while.

Salary

$800 to $1,000 per month

Location

Listed for United States

Timezone

Not stated

Contract

Experience

Mid

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: business hours.
Where you can work from: Location eligibility not confirmed
Contract: Not mentioned in the advert
Experience asked for: Not mentioned in the advert
Pay: Not mentioned in the advert

Remote flexibility

Work from home

This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "South Africa, Paraguay, Ecuador, Guatemala, Chile, Peru, Argentina, Bolivia, Mexico, Remote"
Job description states: "U.S.-based"

What Nomaders makes of it

Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Questions worth asking: Nomaders interpretation

The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

Join Hire Hangar and work with fast-growing global companies while building a long-term career.

Role Overview We are looking for a detail-oriented Customer Support Representative with a strong financial background to join a fast-growing U.S.-based fintech company. The company offers a cashback and payments app that lets users earn money back on everyday purchases by buying instant digital gift cards at checkout. In this role, you will support customers and partners on account, payment, and transaction inquiries, including high-value money movements, and deliver accurate, timely resolutions that build trust in the platform. If you are comfortable handling large sums with precision and care and you thrive in a fast-paced, customer-first environment, we want to hear from you.

What You'll Do

Respond to inbound customer inquiries via email, chat, and ticketing platform with accurate, timely, and professional resolutions.

Investigate and resolve issues related to payments, cashback rewards, gift card purchases, refunds, and account balances.

Support and monitor high-value transactions and money movements, including seven-figure sums, with strict attention to accuracy and compliance.

Identify, flag, and escalate suspicious activity, potential fraud, or transaction discrepancies to the appropriate internal teams.

Reconcile transaction records and verify payment details to make sure customer accounts are accurate and up to date.

Document all interactions, resolutions, and recurring issues thoroughly in the support system.

Collaborate with finance, risk, and product teams to resolve complex cases and improve support processes.

Contribute to the internal knowledge base by capturing common fixes, FAQs, and workflow improvements.

Maintain a high standard of professionalism, empathy, and clear communication throughout the customer journey.

Required Qualifications

Proven customer support experience within financial services, fintech, banking, or payments.

Demonstrated experience handling large money movements, including seven-figure transactions, with a high degree of accuracy.

Strong understanding of payment processing, transaction flows, refunds, chargebacks, and account reconciliation.

Excellent attention to detail and sound judgment when handling sensitive financial information.

Proficient written and verbal English communication skills.

Comfortable working with ticketing systems, CRMs, and internal financial tools.

Ability to work independently in a fully remote environment and manage a steady volume of inquiries.

Availability to work during U.S. business hours.

Nice to Have

Familiarity with AML, KYC, and fraud prevention practices.

Experience with support platforms such as Zendesk, Intercom, Freshdesk, or similar.

Requirements

·Proven customer support experience within financial services, fintech, banking, or payments.
·Demonstrated experience handling large money movements, including seven-figure transactions, with a high degree of accuracy.
·Strong understanding of payment processing, transaction flows, refunds, chargebacks, and account reconciliation.
·Excellent attention to detail and sound judgment when handling sensitive financial information.
·Proficient written and verbal English communication skills.

Benefits

No benefits package published with this listing. Ask about it at first interview.

How to apply

1Check the flexibility label above, work from home, matches where you plan to live and work.
2Tailor your CV to the role at Hire Hangar, mentioning your remote working experience.
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 29d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.

$800 to $1,000 per month · You'll be taken to the employer's careers page.