Sutherland
Customer Service Representatives- Remote
Remote role where the employee must remain based in a particular country.
United States only
Employer listed it 16h ago · Found 1h ago
First listed today.
Salary
Not stated
Location
United States only
Timezone
US East
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $80k–$140k a year, a typical range taken from 264 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Atlanta, GA, United States, Atlanta, GA, us, Remote"
What Nomaders makes of it
- Residency required in United States
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.
For Enterprises, these are key factors of success. For us, they're our core expertise.
We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.
We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.
Sutherland
Digital Outcomes.
 
In this role, you will handle maintenance, collection and liquidation activities for an assigned portfolio of accounts. This will include handling a variety of customer inquiries, analyzing payment history/notes, and communicating statuses to customers. Our hours of operation are Monday-Friday, 7AM-7PM CST (no weekends)
 
Some of the high-level tasks of the job include:
Reviewing customer contract, including but not limited to, voluntary surrender, Principal and Interest breakdown for their payments and account, Total Loss process.
Advise the customer of their account open and closed accounts.
We give customer information regarding the status of their titles including but not limited to; state to state transfers, title protection.
We assist customer with information on all optional products.
Assist customer with extensions and deferral in times that may not be able to pay.
Taking payments and reviewing history/notes and clearly communicating account statuses to customers.
Maintain accurate records of customer interactions, including any issues that arise and their resolution.
Recommending appropriate solutions to customers by analyzing their accounts as a specialist it our job to give the customers the best information on each customer account.
Must be comfortable with manual calculations
Must be comfortable handling multiple systems at one time
To help you achieve success, you will work with leading technologies and systems and have a dedicated team of leaders and peers to support you. You will also receive:
Hourly Rate
Medical, dental and vision benefits
Requirements
- ·Strong attention to detail
- ·Drive to solve problems and meet goals
- ·Familiarity with Microsoft Office tools
- ·Experience in customer service
- ·High school diploma or equivalent
Benefits
- ·Paid training & generous PTO (be sure to ask about our new Global Flexible Vacation Policy!)
- ·Additional pay incentives as well as monthly rewards & recognition programs
- ·Advancement opportunities – 80% of our frontline leaders have been promoted from within
- ·Employee Discounts
- ·EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Sutherland, mentioning your remote working experience and working hours (US East).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $80k to $140k per year · You'll be taken to the employer's careers page.