Sutherland
Customer Service - Sports Streaming Platform
Remote role where the employee must remain based in a particular country.
Canada only
Employer listed it 9 days ago · Added yesterday
First listed 9 days ago and still open.
Salary
Not stated
Location
Canada only
Timezone
US East
Contract
Full-time
Experience
Entry
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $50k–$80k a year, a typical range taken from 14 entry-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Canada. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Fredericton, NB, Canada"
- Job description states: "residents of Canada"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Do you enjoy sports? Are you passionate about entertainment and technology? Enjoy streaming?
Our high-performing Streaming Services team is searching for individuals who are curious, innovative, knowledgeable and excited about sports to join us as Sports Specialists.
This role is ideal for fans of major American sports; think football Sundays, baseball rivalries, and nonstop sports coverage.
As a specialist, you will provide exceptional customer service and act as a brand ambassador for our customer, helping to deliver on their mission to serve sports fans anytime, anywhere and connecting fans to the sport and games they love most. That means you will support all aspects related to the customer's digital sports platforms to provide superior fan experiences every day. This will include:
Creating best-in-class experiences for all fans that contact us by demonstrating patience and acknowledging customer problems and issues
Educating the fan, helping them accomplish what they want to do (stream a game, create fantasy account, etc.), and talk sports while you do it
Effectively using all available technology tools and resources to resolve fan inquiries
Developing/maintaining a general knowledge of client’s products and services
What we offer:
Hourly Wage, paid training and PTO- be sure to ask about our Global Flexible Vacation Policy!
Hourly wage (varies by province). Final compensation will be determined based on location, and role alignment.
Additional pay incentives as well as monthly rewards & recognition programs
Medical, dental and vision benefits
Advancement opportunities – 80% of our frontline leaders have been promoted from within
Employee Discounts
EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
High school diploma or GED
Ability to type 30+ words per minute
1+ year of customer service experience
Excellent English communication skills, both verbal and written, as well as strong critical thinking and problem-solving skills.
Efficient in website/digital navigation and interaction
Strong knowledge of and passion for sports (sports knowledge will be inquired upon)
Ability to multitask, prioritize and manage time effectively in a fast-paced – but remote -- environment
Proficient in Microsoft programs
Requirements
The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.
Benefits
- ·Hourly Wage, paid training and PTO- be sure to ask about our Global Flexible Vacation Policy!
- ·Hourly wage (varies by province). Final compensation will be determined based on location, and role alignment.
- ·Additional pay incentives as well as monthly rewards & recognition programs
- ·Medical, dental and vision benefits
- ·Advancement opportunities – 80% of our frontline leaders have been promoted from within
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Sutherland, mentioning your remote working experience and working hours (US East).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $50k to $80k per year · You'll be taken to the employer's careers page.