ServiceNow
More roles at ServiceNowGlobal Head, IT (CIO) Technical GTM
Remote role where the employee must remain based in a particular country.
Listed for United States
From the listing details: Source listing states candidate location: "Santa Clara, CALIFORNIA, United States, Santa Clara, CALIFORNIA, us, Remote"
Employer listed it 11 days ago · Added 10 days ago
First listed 11 days ago and still open.
Salary
$230,090 to $379,680
Location
Listed for United States
Timezone
US East
Contract
Full-time
Experience
Mid
Category
Sales
Stated by the employer in the job description
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
- Not mentioned in the advert
- Where you can work from
You will own how Solution Consulting worldwide wins the technical decision in CIO-persona deals. 
- Contract
- Not mentioned in the advert
- Experience asked for
- Not mentioned in the advert
- Pay
For positions in this location, we offer a base pay of $230,090 - $379,680 , plus equity (when applicable), variable/incentive compensation and benefits.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Santa Clara, CALIFORNIA, United States, Santa Clara, CALIFORNIA, us, Remote"
What Nomaders makes of it
- Residency required in United States
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Experience: employer states
Written as a requirement
- “12+ years in Solution Consulting, Presales, or Technical GTM including at least 5 years leading teams or programs across multiple regions. ”
- “Experience in SaaS or enterprise technology is required. ”
Questions worth asking: Nomaders interpretation
- The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
As the Global Head of IT (CIO) Technical GTM, you will define and drive the technical go-to-market strategy for ServiceNow’s Technology Workflows (TWF) portfolio: ITSM, ITOM, AM (Asset Management), PM (Portfolio Management), and the AI capabilities integrated into them. You will own how Solution Consulting worldwide wins the technical decision in CIO-persona deals. 
You will be the connective tissue between the TWF business units, Geo Solution Consulting leaders, and Specialist Solution Consulting leaders across the globe. You will make sure every technical narrative, demo, POC framework, and training is consistent globally, adapted where regions need it, and evolving continuously as the market, competitors, and monthly release cycles move. 
Key responsibilities 
Lead the global technical GTM strategy for the TWF portfolio. That includes positioning, technical win playbook, reference architectures, and proof standards for the CIO buyer. 
Own the global TWF tech win playbook including repeatable first- and second-call demos and a consistent framework for customer POVs and enable Field SCs.  
Partner with and support the Global Head CIO Solutions GTM and their broader IT GTM strategy. Lead key customer engagements at EBCs and key customer and partner events (SKO, Knowledge, WFs, AI Summits etc.)  
Translate TWF roadmaps, monthly releases, and AI Native packaging into field-ready technical positioning, competitive differentiation, and objection handling ahead of launch. Provide customer and field SC feedback back to the BU.  
Serve as the global technical voice for TWF with CIOs, CTOs, architects, customers, partners, and the SC community, shaping thought leadership around Autonomous IT and the future of technology workflows. 
Partner with Geo and Specialist SC leaders to align the technical GTM with regional priorities and deal execution, and with the TWF BUs, CIO Solutions GTM, and Product Solution Marketing to stay in lockstep with CIO sales plays. 
Drive global consistency in how SCs run technical evaluations across AMS, EMEA, APAC, and Japan, while incorporating regional, industry, and language needs. Work with Geo SC leaders to roll out programs and measure adoption in each region. 
Build a continuous improvement engine around the tech win. Use win/loss, deal review, and POC data to refine assets, methods, and training, and feed product gaps back to the BUs. 
Define and track global tech win metrics, such as tech win rate, time to tech win, POC conversion, and SC readiness. 
Engage directly in strategic TWF deals as a senior technical advisor, including executive briefings, architecture sessions, and POC strategy. Use what you learn in those deals to sharpen the playbook. 
Build a world-class TWF SC community across Geo and Specialist teams through certification paths, practice and coaching programs, and shared best practices from top-performing SCs. 
12+ years in Solution Consulting, Presales, or Technical GTM including at least 5 years leading teams or programs across multiple regions. 
A proven track record of defining technical GTM strategy and measurably improving tech win rates, sales cycle time, or SC productivity. 
Deep expertise across the ServiceNow TWF portfolio. Specifically: ITSM and ITOM (Discovery, Service Mapping, CMDB, Event Management, and AIOps), plus working knowledge of AM (SAM and HAM) and SPM. 
Familiarity with Now Assist, AI Agents, and Workflow Data Fabric as they apply to IT workflows. 
Experience building repeatable demo, POC, and enablement programs at global scale. 
Strong analytical skills, including using win/loss and deal data to drive decisions and continuous improvement. 
Experience engaging and influencing CIO-level and senior IT stakeholders in customer and internal executive settings. 
Comfort operating in a matrix across BUs, product, marketing, and Geo and Specialist SC leadership, with a track record of driving alignment without direct authority. 
Requirements
The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at ServiceNow, mentioning your remote working experience and working hours (US East).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 11d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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