AI Product Strategy & Operations Senior Manager

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Gen AI Product Strategy & Operation Senior Manager

ServiceNow is the AI platform for business transformation. We have been and continue to be augmenting our best-in-class Platform with AI functionalities.

As a key member of the Platform Strategic Operations team, you will contribute to a user-centered AI product strategy that dials into our customers' needs and product specificities and also supports key operating initiatives in cooperation with our cross-functional partners.

Roles in our organization are multi-faceted: they include components of product strategy (understanding the industry, supporting high-stakes partnerships and ad-hoc product initiatives), operations (hiring, budgeting, tracking key metrics), and stakeholder management (cross-functional engagement with product, engineering, finance, etc.)

The role involves reviewing business initiatives and other intelligence activities by tracking key metrics like revenue, customers, costs, and industry trends. It includes assisting in operational processes such as Quarterly Product Reviews and Annual Planning, ensuring alignment between Product groups and stakeholders, including executives. The position also requires conducting market assessments and reviewing strategy in partnership with senior staff and the Product Management team, focusing on market sizing, buy/build/partner assessments, and strategy. Additionally, the role oversees AI initiatives to drive growth and operational efficiency across the portfolio, collaborating with relevant stakeholders.

To be successful in this role, you will:  

Have at least 8- 10 years of  experience at a top management consulting firm, private equity, investment bank, or strategy & operations at a technology company (or similar)

Have expertise and/or strong interest in the enterprise software/ SaaS industry, ideally in the AI  space

Have experience using quantitative skills to optimize Product Strategy and inform operational excellence 

Have effective communication skills -  both verbally and in writing and be comfortable in business and technical discussions 

Have a track record of owning cross-functional projects, building trusting relationships, and influencing others, including the most senior staff members

Collaborative well and think on your own 

Thrive at taking initiative and multi-task in fast-paced, often ambiguous environments  

Preferred 

Have experience working for or with established enterprise tech companies.

Have worked in SaaS. or PaaS product development, technical strategy, and product ops functions 

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For positions in this location, we offer a base pay of $165,500 - $289,600 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.