ServiceNow

Dir, Customer Success Operations (Armis/Veza)

Work from home

Remote role where the employee must remain based in a particular country.

United States only

From the listing details: Source listing states candidate location: "New York, NEW YORK, United States, New York, us, Remote"

Employer listed it 2 months ago · Added 2 weeks ago

Been open since 2 months ago. Long-running listings are sometimes left up after the role is filled.

Salary

$184,100 to $322,200

Location

United States only

Timezone

US East

Contract

Full-time

Experience

Mid

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Not mentioned in the advert
Where you can work from: Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
Contract: Not mentioned in the advert
Experience asked for: Not mentioned in the advert
Pay: For positions in this location, we offer a base pay of $184,100 - $322,200 , plus equity (when applicable), variable/incentive compensation and benefits.

Remote flexibility

Work from home

This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "New York, NEW YORK, United States, New York, us, Remote"

What Nomaders makes of it

Residency required in United States
Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Questions worth asking: Nomaders interpretation

The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

What you get to do in this role:

Lead, organize, and manage business operations for the global Sales function, including handling executive-level special projects and working collaboratively and cross-functionally with other global functions and business teams. The global Sales function interacts with virtually every aspect of the company, with some members embedded within other teams. This is a highly matrixed organization operating in a dynamic, high-growth global business environment.  

Lead and drive operational aspects of the function, including global budget management, operational dashboards, monitoring and measurement of communications activities.

Work directly with global sales leadership teams to drive special projects, organizational development, and strategy. Track KPIs and work with leadership team to ensure successful outcomes.

Work closely with the broader sales leadership team and other company executives to ensure alignment of strategies, objective and activities; manage special projects and events as needed.

Ensure best practice implementation and operational excellence across entire function.

Drive consistent communications of priorities, activities, and results to team and relevant company stakeholders. Support presentation and reporting needs for the Sales function.  

Collaborate with the leadership team to develop the annual objectives and coordinate organization-wide goals. Report quarterly accomplishments.

Help support and lead purpose and culture of team and company.

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

10+ years relevant work experience; prior experience in operational roles, including project and budget management; demonstrated track record delivering business and organizational outcomes

Superb leadership and influencing skills; ability to work collaboratively and cross-functionally

Excellent people management skills and experience; ability to build strong, diverse, high performing teams

Ability to motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups

Passion for and demonstrated success understanding and fulfilling internal or external customer needs; problem-solver, entrepreneurial mindset

Sharp business judgment, ability to see "big picture" and to prioritize

Executive presence, strong verbal and written communication

Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic global environment

High energy, strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results

Requirements

·10+ years relevant work experience; prior experience in operational roles, including project and budget management; demonstrated track record delivering business and organizational outcomes
·Superb leadership and influencing skills; ability to work collaboratively and cross-functionally
·Excellent people management skills and experience; ability to build strong, diverse, high performing teams
·Ability to motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups
·Passion for and demonstrated success understanding and fulfilling internal or external customer needs; problem-solver, entrepreneurial mindset

Benefits

No benefits package published with this listing. Ask about it at first interview.

How to apply

1Check the flexibility label above, work from home, matches where you plan to live and work.
2Tailor your CV to the role at ServiceNow, mentioning your remote working experience and working hours (US East).
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 17d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.