Director, CRM Sales Manufacturing

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

 

What you get to do in this role:

Build a team of direct Sales Executives to drive rapid new business sales growth in the region

Build and drive sales strategy for the region in conjunction with Sales Operations to effectively Go-To-Market including understanding the competitive landscape, presence and strength within the region

Actively engage in territory planning, relationship development and opportunity development and driving revenue by supporting and assisting Field Sales Teams in closing opportunities

Recruit, coach and mentor team members to drive excellence

Development of territories and quota for the sales team and effectively communicate to set performance expectations within the team

Manage and report accurate forecast and pipeline to the business

Achievement of annual sales goals on a quarterly and annual basis is required

Engage and align effectively in C-level meetings in order to properly understand customer business requirements

Build effective working relationships with Solution Consulting, Business Units, Professional Services, Marketing, our Partner community and the ServiceNow executive team

Retain and grow existing customer base with regular non-sales customer engagement activities to deliver an excellent customer experience

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

Extensive track record of new business sales success including presentation and negotiation skills within industry and at C Level

Strong success in recruiting, coaching and managing an exceptional sales team

Strong strategic thinking including analytical and financial planning skills to meet and exceed quotas and goals.

Ownership of accurate CRM reports including current and future quarterly forecasts and opportunity inspection

Experienced in driving sales process and drive effective working relationships with Sales Operations

Ability to understand the 'bigger picture' and business drivers around IT

Ability to build long term strategic and senior level relationships

Ability to adapt and work effectively within a rapidly changing and growing environment