Jobs for Humanity

Online Chat Support

Work from home

Remote role where the employee must remain based in a particular country.

United States only

From the listing details: Source listing states candidate location: "Columbus, OH, United States, Columbus, OH, us, Remote"

Employer listed it 6 days ago · Added 4 days ago

First listed 6 days ago and still open.

Salary

$39 per hour

Location

United States only

Timezone

US East

Contract

Full-time

Experience

Mid

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Not mentioned in the advert
Where you can work from: Location eligibility not confirmed
Contract: Not mentioned in the advert
Experience asked for: Not mentioned in the advert
Pay: $200 sign up bonus and exclusive benefits.

Remote flexibility

Work from home

This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "Columbus, OH, United States, Columbus, OH, us, Remote"

What Nomaders makes of it

Residency required in United States
Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Experience: employer states

Written as a nice-to-have

“Proven customer service experience (retail, support, hospitality, or related field preferred)”
“Familiarity with customer relationship management (CRM) systems or ticketing software (preferred)”

Questions worth asking: Nomaders interpretation

The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

The idea behind our formation came from a determination to democratize credit. As victims of the narrow credit system structure, we weren’t included in deserved opportunities and experienced large amounts of debt at high-interest rates.

We reimagined how credit decisions are made and built a solution that widens possibilities for businesses and consumers.Cash-flow data encompasses current aspects of someone’s life, not their past.

Our platform uses real-time data to generate realistic credit predictions that set businesses and individuals up for success.

We're looking for a friendly and customer-focused Online Chat Support specialist to join our team. In this role, you'll be the first point of contact for our customers, providing real-time assistance and support through our chat platform. You'll help resolve customer inquiries, answer questions about our products and services, and ensure every interaction leaves a positive impression. If you're passionate about delivering exceptional customer service and thrive in a fast-paced digital environment, we'd love to hear from you.

Respond promptly to customer inquiries via chat, maintaining a friendly and professional tone

Provide accurate information about products, services, and company policies

Troubleshoot customer issues and guide them toward effective solutions

Document all chat interactions thoroughly and maintain accurate records in our system

Identify and escalate complex or sensitive issues to appropriate team members or supervisors

Multitask effectively by managing multiple chat conversations simultaneously while maintaining quality

Follow company protocols, guidelines, and quality standards consistently

Proactively offer assistance and support to enhance the overall customer experience

Monitor response times and strive to meet or exceed established performance metrics

Provide feedback on common customer concerns to help improve products and services

Excellent written communication skills with the ability to convey information clearly and concisely

Strong active listening skills and empathetic approach to customer interactions

Proven customer service experience (retail, support, hospitality, or related field preferred)

Ability to multitask and manage multiple conversations simultaneously without compromising quality

Fast and accurate typing skills with proficiency in using chat platforms

Problem-solving mindset with the ability to think critically and find practical solutions

Patience and composure when handling difficult or frustrated customers

Familiarity with customer relationship management (CRM) systems or ticketing software (preferred)

Basic technical troubleshooting knowledge (preferred)

Ability to work independently while remaining part of a collaborative team

Requirements

·Proven customer service experience (retail, support, hospitality, or related field preferred)
·Ability to multitask and manage multiple conversations simultaneously without compromising quality
·Fast and accurate typing skills with proficiency in using chat platforms
·Problem-solving mindset with the ability to think critically and find practical solutions
·Patience and composure when handling difficult or frustrated customers

Benefits

No benefits package published with this listing. Ask about it at first interview.

How to apply

1Check the flexibility label above, work from home, matches where you plan to live and work.
2Tailor your CV to the role at Jobs for Humanity, mentioning your remote working experience and working hours (US East).
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 5d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.