Gcore
More roles at GcoreTechnical Support Engineer (Edge Network)
Remote role where the employee must remain based in a particular country.
Listed for Poland
From the listing details: Source listing states candidate location: "., , Poland, ., pl, Remote"
Employer listed it 3 weeks ago · Added 2 weeks ago
Been open since 3 weeks ago, still being checked, but it has been live a while.
Salary
Not stated
Location
Listed for Poland
Timezone
CET ±2
Contract
Full-time
Experience
Entry
Category
Customer Support
The employer did not publish a salary, and we have too few comparable roles to estimate one.
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
Flexible working hours
- Where you can work from
Remote, hybrid, or office work options depending on your role
- Contract
- Not mentioned in the advert
- Experience asked for
- Not mentioned in the advert
- Pay
Competitive salary
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Poland. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "., , Poland, ., pl, Remote"
- Job description states: "Work from anywhere"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Questions worth asking: Nomaders interpretation
- The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
The world’s digital experiences run on something invisible: the infrastructure and software that keep them fast, reliable, and secure. At Gcore,  you’ll help design and deliver that foundation for an AI-driven world. 
We’re a global provider of infrastructure and software solutions for  AI, cloud, network, and security,  powering everything from real-time communication and streaming to enterprise AI and secure web applications. With  210+ edge locations, 50+ cloud regions, and thousands of GPUs , your work here can reach users and businesses across the globe. 
You’ll collaborate with leading technology partners such as  Intel, NVIDIA, Dell, and Equinix , and work on platforms that power digital products used around the world. Our vision is simple: to connect the world to AI, anywhere, anytime. 
Want to work on technology that goes beyond a single product or industry?   Join a global team of  550+  professionals building infrastructure and software that supports the entire digital ecosystem. 
Your Responsibilities:
Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
Provide consultations regarding our products and services in Edge Network.
Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and escalate to higher levels of technical support if needed.
Address complex technical issues and provide timely, effective solutions while considering the impact on customers' business operations, based on internal documentation.
Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences, sharing knowledge and expertise with other team members to enhance overall support capabilities.
We Expect you to Have:
1+ year of Technical Support experience
English level B2 or higher
Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
Good understanding of hardware and software diagnostics (reading logs, etc.)
Solid experience with CDN
Solid hands-on experience with Linux and API
Knowledge of monitoring tools such as Grafana, Kibana
Good customer advocacy and soft skills
Strong problem-solving abilities
Quick learner, organized, and a team player
Responsible, polite, and optimistic with strong communication skills
Able to explain complex concepts clearly and simply
Skilled at prioritizing tasks
Requirements
- ·Strong problem-solving abilities
- ·Quick learner, organized, and a team player
- ·Responsible, polite, and optimistic with strong communication skills
- ·Able to explain complex concepts clearly and simply
- ·Skilled at prioritizing tasks
Benefits
- ·We value our employees and offer a benefits package designed to support your health, well-being, and professional growth throughout your journey at Gcore:
- ·Competitive salary
- ·Flexible working hours
- ·Remote, hybrid, or office work options depending on your role
- ·Work from anywhere in the world for up to 45 days per year
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Gcore, mentioning your remote working experience and working hours (CET ±2).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 17d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Browse all open rolesPay not stated · You'll be taken to the employer's careers page.