Senior Product Manager, Carrier Capabilities

About Shippo

At Shippo, our vision is bold and clear:  we are the shipping layer of the internet.  Our mission is  to make every merchant successful through excellent shipping, delivering world-class logistics technology and infrastructure. We’re building the backbone of global e-commerce — connecting merchants to carriers worldwide through a single API and intuitive dashboard.

As a  remote-first and globally distributed team , we believe flexibility fuels trust, autonomy, and performance. Our diverse perspectives — across continents, cultures, and time zones — drive our innovation and enable us to build solutions used by businesses everywhere. We invest in modern, scalable technology so our teams can build, ship, and iterate with confidence.

Your impact starts here:  every person at Shippo plays a direct role in shaping the infrastructure that powers global commerce and makes shipping simpler for businesses around the world.

How we will deliver success together:

Carrier integrations are a critical growth lever for Shippo. To scale our carrier network with higher quality, lower cost, and faster delivery, The Carrier Capabilities team is responsible for building and maintaining scalable, consistent carrier integrations and defining a clean abstraction layer that enables our customer‑facing API domain teams (Rating, Label, Address, Tracking, Reconciliation) to move faster and with higher reliability.

As Senior Product Manager, Carrier Capabilities, you are responsible for product strategy, execution, and outcomes for Shippo’s carrier integrations. This is a highly technical, high‑impact role operating at the intersection of product, engineering, carrier partnerships, and operations.

You will define what it means for a carrier to be “well‑integrated” at Shippo, execute and improve reusable carrier capability models, and onboard, upgrade, and operate carriers reliably at scale. You will partner closely with engineering leadership, technical program management, solutions architecture, and core API product teams to deliver a clean carrier abstraction that accelerates the entire company.

Shipping & handling responsibilities Product Strategy & Vision

Own the product vision and strategy for Carrier Capabilities, aligned to Shippo’s growth, reliability, and cost goals.

Translate business goals (revenue growth, retention, carrier expansion) into a prioritized carrier capabilities roadmap.

Carrier Capability & Platform Ownership

Define standardized carrier capabilities (e.g., rating, labeling, tracking, billing, configuration) and how they are represented internally.

Own product decisions for carrier API abstractions, configuration models, error standards, and quality requirements.

Review and prioritize new carrier features and API changes, balancing customer value, carrier constraints, and platform health.

Execution & Delivery

Lead cross‑functional delivery for new carrier integrations, major upgrades, and deprecations in partnership with engineering and technical program management.

Support incident response and post‑mortems to ensure carrier issues result in durable product improvements.

Quality, Metrics & Insights

Measure performance indicators for carrier integrations, including quality, reliability, upgrade cadence, and operational cost.

Build visibility into carrier health, coverage gaps, and capability maturity to inform roadmap and investment decisions.

Use data, customer feedback, and operational insights to continuously refine priorities.

Cross‑Functional Leadership

Partner closely with Carrier Partnerships, Carrier Operations, Solutions Architecture, and GTM teams to ensure alignment from contract to production.