Site Reliability Engineering Manager

About Shippo

At Shippo, our vision is bold and clear:  we are the shipping layer of the internet.  Our mission is  to make every merchant successful through excellent shipping, delivering world-class logistics technology and infrastructure. We’re building the backbone of global e-commerce — connecting merchants to carriers worldwide through a single API and intuitive dashboard.

As a  remote-first and globally distributed team , we believe flexibility fuels trust, autonomy, and performance. Our diverse perspectives — across continents, cultures, and time zones — drive our innovation and enable us to build solutions used by businesses everywhere. We invest in modern, scalable technology so our teams can build, ship, and iterate with confidence.

Your impact starts here:  every person at Shippo plays a direct role in shaping the infrastructure that powers global commerce and makes shipping simpler for businesses around the world.

How we will deliver success together:

As the SRE Manager at Shippo, you will lead a team of engineers responsible for building platforms, tooling, and infrastructure that enable product teams to operate reliable, performant, and scalable services. You will establish frameworks for observability, deployment automation, and infrastructure management that allow product teams to own their service reliability. You will maintain a strong support oriented team while building automation and enabling engineering productivity and operational excellence across the organization.

Shipping & handling responsibilities

Lead and develop a team of platform-focused SRE engineers, providing technical mentorship, career development, and performance management while fostering a culture of automation, self-service, and continuous improvement

Build and maintain internal platforms and tooling that enable product teams to deploy, monitor, and operate their services reliably

Manage observability platforms (metrics, logs, traces, dashboards) that provide product teams visibility into their servicesOwn the infrastructure and Kubernetes platform that all Shippo services run on, ensuring it scales ahead of business needs through capacity planning and performance optimization

Establish frameworks and tooling for SLO/SLI definition, error budget tracking, and reliability measurement that product teams can adopt

Design and maintain CI/CD pipelines, deployment automation, and release tooling that enable safe, frequent deployments

Build infrastructure-as-code foundations and self-service capabilities that allow product teams to provision and manage their infrastructure

Create automation to eliminate toil and prevent infrastructure problems before they impact product teams

Drive infrastructure cost optimization initiatives through analysis, rightsizing recommendations, reserved capacity planning, and waste elimination across the cloud platform

Participate in leadership rotation for Sev1 incidents affecting services or the platform itself

Manage the SRE team’s on-call rotation

Design, implement, and test disaster recovery capabilities and ensure infrastructure security and compliance

Partner with Engineering Managers and TPMs to understand product team needs, prioritize platform investments, and communicate platform roadmap and capabilities

Establish platform SLOs for infrastructure reliability, deployment success rates, build times, and other developer experience metrics

Your shipping requirements

3+ years of hands-on engineering management experience

9+ years as a software or systems engineer with deep experience building platforms, tooling, or infrastructure

BS or MS degree in Computer Science or equivalent experience