Partner Success Manager, Broker

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @ Rippling.com addresses.

About the role

Rippling is looking for a Partner Success Manager to support our Broker Partners. As a PSM you will help our partners leverage Rippling to its fullest potential for their clients as well as internally within their own firm. You will partner closely with product and engineering teams to develop our product functionality based on the experience and feedback from our partners. You will own key partner relationships in tandem with Channel AEs, and be responsible for turning partners into long-term champions, creating new processes, all while providing an impeccable customer experience along the way. As a part of the Technical Account Management org your impact should lead to the mutual success of our partners and growth of our partner program overall.

Please note: this opening has a forecasted start date of mid-to-late November.

What you will do

Develop long-lasting relationships - Manage a book of business, and own relationships with your key stakeholders - Build Rippling advocates!

Become a virtual member of your partners’ teams - showing them how to improve workflows through the use of Rippling’s features including Benefits, Payroll, Reporting/Analytics, etc

Increase adoption - Drive partner adoption of new feature roll-outs

Offer white glove service - Ensure partners feel supported and engaged through attentive, personalized guidance and product enablement

Triage critical customer & partner issues to resolution - Act as the Rippling liaison for partner questions, issues, or escalations. Make partners feel supported by your sense of urgency and advocacy, ensuring their issues are resolved as they arise.

Become a product expert - you'll be a go-to resource for both partners and coworkers in a short amount of time

Build cross-functional ties across Rippling

Think like a partner - work directly with our engineering and product teams to constantly build new features and deliver an amazing new customer & partner experience

Hold partners accountable to success through business reviews in alignment with their assigned Channel AE

What you will need

3+ years of work experience at a SaaS company, preferably in the HCM category, in a customer or partner-facing role

Strong benefits background

Stellar written and verbal communication skills

Track record of building strong customer or partner relationships

Flexibility with changing job duties and responsibilities