Reserv
More roles at ReservQA Analyst-UK
Remote role where the employee must remain based in a particular country.
United Kingdom only
From the listing details: Source listing states candidate location: "Remote (London, United Kingdom)"
Employer listed it yesterday · Added 2 days ago
First listed 2 days ago.
Salary
Not stated
Location
United Kingdom only
Timezone
GMT
Contract
Full-time
Experience
Mid
Category
Software
The employer did not publish a salary, and we have too few comparable roles to estimate one.
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
- Not mentioned in the advert
- Where you can work from
- Location eligibility not confirmed
- Contract
- Not mentioned in the advert
- Experience asked for
- Not mentioned in the advert
- Pay
- Not mentioned in the advert
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United Kingdom. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Remote (London, United Kingdom)"
What Nomaders makes of it
- Residency required in United Kingdom
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Questions worth asking: Nomaders interpretation
- The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
- No pay is stated. Ask for the salary range before investing time in interviews.
- The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
About Reserv
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.
About the Role
We are seeking an experienced QA Analyst to join our Quality Assurance team. This is a
strategic, client-facing role focused on identifying systemic issues before they impact our
customers. You will conduct hypothesis-driven target audits, partner with account management
teams, and drive root cause analysis that protects our commercial relationships and drives
meaningful operational improvements.
This role is perfect for someone who loves investigative work, has deep claims expertise, and
wants to make a tangible impact on business outcomes.
What You'll Do
Proactive Issue Identification: Find problems before clients do by conducting strategic target audits across accounts, lines of business, and exposures
Hypothesis-Driven Investigations: Develop and test hypotheses about potential quality issues, then execute detailed audits to validate findings
Strategic Analysis: Conduct deep-dive, exposure-specific, LOB-specific, and client-specific reviews that require seasoned claims judgment
Account Partnership: Participate in account management calls, discuss client expectations, and serve as a trusted quality advisor
Root Cause Analysis: Lead root cause investigations with leadership teams, present findings with clear recommendations and action plans
Accountability & Escalation: Follow through to ensure action plans are executed; escalate when teams don't follow through on required actions
Collaboration: Work closely with the QA team on escalated issues and with leadership to drive systemic improvements
What Makes This Role Unique
Unlike traditional QA roles focused on individual file audits, this is focused on strategic and
investigative claims handling. You'll have the autonomy to identify what to investigate, design
your approach, and drive change at the account and organizational level. Your work directly
protects revenue and strengthens client relationships.
Required Qualifications
Requirements
- ·Claims Experience: 3-5+ years of claims adjusting experience across multiple lines of business
- ·Technical Expertise: Strong understanding of exposures, coverage, and regulatory requirements
- ·QA/Audit Background: Previous quality assurance, audit, or quality review experience
- ·Analytical Skills: Demonstrated ability to identify patterns, trends, and root causes in complex data
- ·Communication: Excellent written and verbal communication skills, comfortable presenting findings to leadership
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Reserv, mentioning your remote working experience and working hours (GMT).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 3d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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Pay not stated · You'll be taken to the employer's careers page.