Reserv
More roles at ReservSpecialty Claims Team Lead
Remote role where the employee must remain based in a particular country.
Listed for United States
From the employer's advert: territories, or outside the United States.
Employer listed it yesterday · Added 3 weeks ago
Been open since 3 weeks ago, still being checked, but it has been live a while.
Salary
Not stated
Location
Listed for United States
Timezone
Not stated
Contract
Full-time
Experience
Lead
Category
Other
The employer did not publish a salary, and we have too few comparable roles to estimate one.
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
- Not mentioned in the advert
- Where you can work from
Candidates must reside in an eligible U.S.
- Contract
- Not mentioned in the advert
- Experience asked for
- Not mentioned in the advert
- Pay
- Not mentioned in the advert
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Remote (Atlanta, GA)"
- Job description states: "Candidates must reside in an eligible U.S. state through"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Experience: employer states
Written as a requirement
- “Prior team lead, supervisor, or formal mentorship/QA experience required”
Questions worth asking: Nomaders interpretation
- No pay is stated. Ask for the salary range before investing time in interviews.
- The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
About Reserv
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.
Location Requirement
Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States.
About the role
As a Team Lead at Reserv, you will be a working leader providing support to a Claims manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing work done within the Specialty Claims adjusting staff. You bring deep expertise in non-standard insurance claims — including deposit replacement, surety programs, lease and ledger analysis, and non-standard policy interpretation. Your background and judgment will drive operational effectiveness, and your ability to leverage technology and analytics will help elevate the entire team’s performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim.
What you'll do
Flexibility. You will switch fluidly between claims handling and coaching or providing feedback to your adjusters — sometimes within the same hour
Agility. You must have an agile mindset and the ability to pivot focus at a moment’s notice without losing momentum
Serve as SME and first-line escalation . You are the go-to resource for your team’s technical questions, coverage interpretation, and complex claim scenarios involving lease agreements, financial ledgers, and non-standard policy language
Mentorship and peer coaching. Provide real-time guidance, feedback, and support to your adjusters. Help them develop technically and professionally through regular touch-points and side-by-side claim reviews
Backup leadership coverage. Serve as acting team lead when the Manager is out of office, ensuring continuity of service and team accountability
Onboarding support. Assist with initial onboarding tasks, system access, and cultural immersion for new team members
Best practices ownership. Implement and maintain best practices for claims handling, including claim intake, investigation, coverage analysis, settlement, and recovery
Client and customer alignment. Align the team with client expectations and customer service standards throughout the claims process
Metrics and reporting. Assist in preparing claims reports, metrics, and trend analyses for internal review and client-facing presentations. Contribute to identifying topics for team huddles and claims experience workshops
Customer obsession. Be an active advocate who helps leadership cultivate a customer-centric mindset across the team
Continuous improvement. Contribute to refining claims guidelines, workflows, and best practices — and bring ideas forward proactively
Qualifications
5+ years of insurance claims experience in multiple lines of business, preference for specialty or non-standard claims (deposit replacement, surety, or comparable specialty lines)
3+ years of leadership experience with a preference for experience managing in a remote environment
Prior team lead, supervisor, or formal mentorship/QA experience required
Proven ability to interpret non-standard policy language, lease agreements, financial ledgers, and contractual addenda
Strong analytical skills — able to evaluate complex data, identify coverage obligations, and make sound decisions
Requirements
- ·Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States.
- ·Flexibility. You will switch fluidly between claims handling and coaching or providing feedback to your adjusters — sometimes within the same hour
Benefits
- ·Generous health-insurance package with nationwide coverage, vision, & dental
- ·401(k) retirement plan with employer matching
- ·Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
- ·Generous family leave policy after 8 months of continuous work
- ·Work from anywhere to facilitate your work life balance
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Reserv, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 20d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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