Commercial Property Claims Adjuster

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

Location Requirement

Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States.

About the role

As a Commercial Property Claims Adjuster at Reserv, you will manage a caseload of commercial property claims from first notice of loss through resolution, delivering fair, accurate, and timely outcomes for our customers and clients. We want your background and experience to bring strong technical claims judgment while embracing technology and analytics to drive efficiency and improve outcomes. You will serve a critical role in the customer experience, working closely with policyholders, clients, and internal partners to ensure every claim is handled with precision and care. This role requires someone who thrives in a fast-paced, tech-forward environment and is comfortable adapting processes as our tools and workflows evolve.

What you'll do

Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests

Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action

Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim

Investigates, determines coverage of loss and adjusts all elements of commercial property loss claims

Ability to write appraisals for dwelling repairs or coordinate with a team of field appraisers to review accuracy of appraisal written by IA

Explains coverage of loss including coinsurance, assists policyholders with itemization of damages, and mitigation steps. Experienced with business interruption claims

Ensure compliance with specific state regulations, policy provisions, and standard operating procedures

Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority

Provide input for continuous development of claims guidelines, best practices, and process improvements

Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim

Qualifications

Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)

Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license. Willing to obtain any additional required licenses within 60 days, including state testing.

Minimum of 5 years of experience with property claims

Commercial property claims experience

Desk and/or field appraisal experience

Knowledge of state regulations, policy provisions, and standard operating procedures