Reserv
Claims Team Lead
Remote role where the employee must remain based in a particular country.
United States only
Employer listed it 2h ago · Added yesterday
First listed yesterday.
Salary
Not stated
Location
United States only
Timezone
Not stated
Contract
Full-time
Experience
Lead
Category
Other
This employer didn't state pay. Jobs like this usually pay around $175k–$255k a year, a typical range taken from 192 lead-level other roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Remote (Atlanta, GA)"
- Job description states: "Candidates must reside in an eligible U.S. state through"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About Reserv
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.
Location Requirement
Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States.
About the role
As a Team Lead at Reserv, you will be a working leader providing support to a Claims manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing work done within the Commercial Auto Claims (ASE) adjusting staff. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim
What you'll do
Flexibility - you will need to be able to switch from claims handling to coaching and feedback
Agility- you must have an agile mindset and the ability to pivot from focus to focus in a moment’s notice
Serve as backup/leader when the Manager is out of office
Responsible for initial onboarding tasks / access and new hire cultural immersion
SME for first-line questions, escalations, roundtable discussions
Be consistently dependable in achieving or exceeding goals and overcoming obstacles
Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery
Align team with client and customer expectations of the claims process
Serve as a resource for escalated claims
Foster a positive work environment, promote teamwork, and encourage professional growth and development
Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team
Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation
Increased reserve and payment authority with the ability to assist with moderate reviews
Identify topics and trends to discuss in team Huddles and Elevated Claims Experience
Workshops lead/co-lead by Team Leads, Managers, and other Reserv employees
Customer Obsession Champions- Active advocates who help leadership cultivate a customer-centric mindset
Qualifications
Requirements
- ·Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States.
- ·Flexibility - you will need to be able to switch from claims handling to coaching and feedback
Benefits
- ·Generous health-insurance package with nationwide coverage, vision, & dental
- ·401(k) retirement plan with employer matching
- ·Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
- ·Generous family leave policy after 8 months of continuous work
- ·Work from anywhere to facilitate your work life balance
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Reserv, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 2d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open other roles with comparable remote rules.
Free to apply, no account needed.
Typically $175k to $255k per year · You'll be taken to the employer's careers page.