Salvage Team Lead

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

Location Requirement

Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States.

About the role

As a Salvage Team Lead at Reserv, you will be a working leader providing support to a Claims Manager with leadership, salvage operations, and claim technical responsibilities. Leadership responsibilities will include overseeing work completed within the Commercial Total Loss Salvage team and ensuring vehicles move efficiently through the salvage process to final salvage disposition.

We want your background and experience to deliver operational effectiveness, particularly in maximizing salvage recovery, reducing cycle time and storage expense, managing auction and salvage partners, and leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, the client, and our external salvage partners.

This role will balance leadership responsibilities with individual contributor responsibilities, including assisting with complex salvage files, resolving title and documentation issues, managing bid and reserve decisions, reviewing auction performance, and stepping in when volume or business needs require additional support.

You will be responsible for identifying opportunities to increase net salvage proceeds while maintaining compliance, controlling expenses, and delivering a consistent customer and client experience. You will also partner closely with Total Loss, Claims, Operations, Finance, and external vendors to continuously improve the salvage lifecycle.

What you'll do

We need you to do all the things typical to the role:

Flexibility - you will need to be able to switch from claims handling to coaching and feedback

Agility- you must have an agile mindset and the ability to pivot from focus to focus in a moment’s notice

Be consistently dependable in achieving or exceeding goals and overcoming obstacles

Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery

Align team with client and customer expectations of the claims process

Serve as a resource for escalated claims

Foster a positive work environment, promote teamwork, and encourage professional growth and development

Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team

Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation

Who you are

Highly motivated and growth-oriented - You are impactful and influential, continuously looking for opportunities to improve salvage performance, develop your team, and create measurable business results.

Salvage professional - You understand the total loss and salvage lifecycle and have a strong track record of success managing salvage operations, auction processes, title requirements, vendor relationships, and vehicle disposition.

Strong leader - Through formal management experience or a proven track record of peer and project leadership, you have demonstrated the ability to motivate, support, coach, and teach a team while holding people accountable to performance and quality expectations.