Property Claims Manager

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

Location Requirement

Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States.

About the role

As a Property Claims Manager at Reserv, you will be responsible for leading teams of Property Claims Team Leaders, who are managing teams of front-line adjusting individual contributors handling property claims. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the clients. The high performing teams you will manage will service losses for multiple accounts. You will maintain high quality standards, and compliance with regulatory, internal, and external contractual SLAs. This position requires exceptional leadership skills, and foundational understanding of claims.

What you'll do

Lead and manage multiple Property Claim Team Leads, who manage teams of desk Property Claim adjusters of a wide range of severity and frequency across diverse accounts

Be consistently dependable in achieving or exceeding goals and overcoming obstacles

Implement and maintain best practices for handling, including: evaluation and settlement

Monitor and analyze claims data to identify trends, patterns, and areas for process improvement

Align team with client and customer expectations of the loss and what to expect throughout the process

Serve as a resource for escalations

Responsible for accuracy and adequacy of reserving

Develop and implement strategies to mitigate fraud and ensure compliance with legal and regulatory requirements

Foster a positive work environment, promote teamwork, and encourage professional growth and development

Execute on performance management; attract, hire, retain and provide high level of training

Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated loss-related issues

Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives

Prepare and present comprehensive loss reports, metrics, and analysis to clients and customers; advise clients on loss trends and loss mitigation

Qualifications

Bachelor's degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) are a plus

5+ years in insurance claims experience in the Property Claims lines of business, preference for Lloyd’s of London Markets experience

3+ years management experience with preference for experience managing in a remote environment