Net at Work
Systems Engineer
Remote role where the employee must remain based in a particular country.
United States only
Employer listed it 1h ago · Found 1h ago
First listed today.
Salary
$60k to $80k per year
Location
United States only
Timezone
US East
Contract
Full-time
Experience
Mid
Category
Software
Stated by the employer in the job description
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Remote (United States)"
What Nomaders makes of it
- Residency required in United States
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About Net at Work
Founded in 1996, Net at Work is one of North America’s largest technology advisors and solution providers for small and mid-size businesses. Our award-winning consultancy offers a rich portfolio of next-generation technology, industry expertise, implementation and managed services to help organizations derive value from the transformative benefits of technology. Through the integration of ERP, HCM and/or CRM solutions, Net at Work offers unique, industry-specific solutions and operation platforms that enable companies to compete more effectively in today’s digital economy. For more information, visit www.netatwork.com.
About this Position
The Systems Engineer (SE) is responsible for implementation of networking technologies for clients and supporting clients and their networks. The SE configures the equipment and software to meet client business needs and documents the solution for ongoing support.
This position will provide second level technical support and main level ticket tracking in an efficient and effective manner. The SE can also function as part of an implementation team on larger projects, or individual provides the services on support visits or smaller project needs.
The primary role focus is to decrease time to resolution and increase revenue by acting as a project resource and an escalated resource for service tickets and Service Desk escalations.
Job Responsibilities
Coordinate and/or perform remote fixes at the desktop, server and networking level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Second level escalations on the service desk team; resolve level 2 issues in Mac OS and Windows environments.
De-escalate client situations related to outages, communications, and travel onsite where necessary.
Troubleshoot hardware & accurately determine fixes.
Adherence to SOPs.
Remotely troubleshoot issues relating to hardware and software (typically Mac OS, Apple, Google for Work, Cisco Meraki, Dropbox etc.)
Perform post-resolution follow-ups to help requests.
Research issues and resolves technical problems.
Implement and maintain operational documentation and procedures.
Issue the daily operations status report and project status reports as required.
Complete technical and special projects as assigned.
Daily entry of time within current ticketing platform and keeping tickets updated. Maintain minimum of 32hrs of billable time.
Coordinate with Service Coordination for work assignments.
Coordinate with Project Management for intermittent project work assignments.
Continue to learn new technologies and solutions.
Keep and maintain work calendar.
Update client documentation after any change to the client’s network
Requirements
- ·Must have experience at an MSP, service desk and/or corporate IT Experience as a technical support representative/consultant supporting small to mid-size clients. (5+ years) .
- ·5+ years project engineering experience.
- ·Exceptional written and verbal communication skills.
- ·Exceptional ability to multitask.
- ·Ability to be on-call and work after-hours.
Benefits
- ·Base salary range: $60,000 to $80,000.
- ·This position is also eligible for a bonus in accordance with the terms of the Company's plan.
- ·We provide competitive, affordable, and diverse benefit programs that support your total health – from healthy body to healthy mind. These benefits support you and your family in all aspects of life:
- ·Health and Welfare (Medical, Dental, Vision)
- ·Accident, Critical Illness, and Hospital Indemnity
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Net at Work, mentioning your remote working experience and working hours (US East).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 2h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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