Internal IT Support Engineer II

Harbor IT is a leading Managed Service Provider (MSP) specializing in delivering cutting edge Cybersecurity, IT, and Cloud Services to a diverse portfolio of clients. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Harbor IT is backed by investment firm Worklyn Partners since 2022 and has built a national platform through acquisition and rapid organic growth. Our mission is to manage our clients’ technology and mitigate their cyber risks, so that they don’t have to.

Description: Harbor IT is a premier IT services solution provider, dedicated to delivering comprehensive and integrated cybersecurity and managed IT services. Our vision is to be the go-to partner for organizations seeking expert support and resources they may not have in-house. We collaborate with resellers and solution providers globally, boasting a presence across 48 states and 15 countries. By partnering with leading voice, data, and cybersecurity providers, we tailor our solutions to meet the distinct needs of each client, ensuring world-class service and support.

Position Overview: We are seeking a highly skilled and proactive Level 2/3 Internal IT Support Engineer to join our global IT team. This role focuses on advanced endpoint setup, remote troubleshooting, and platform optimization, particularly during user migrations and company transitions as we integrated acquired companies' systems and teams into Harbor IT. The ideal candidate will have hands-on experience with Entra Domain Join, Intune device management, profile migrations, RMM tools, and security platforms, with a strong ability to support users remotely across multiple time zones.

Key Responsibilities:

Endpoint Configuration & Migration Support

·          Set up and configure machines using Entra Domain Join for secure identity and access management.

·          Deploy and manage Intune policies for device compliance, application deployment, and security enforcement.

·          Perform user profile migrations during onboarding/offboarding and company transitions.

·          Ensure seamless data transfer and system continuity during user migrations.

·          Shipping and setup of laptops and machine peripherals

Remote Troubleshooting & Technical Support

·          Provide Tier 2–3 remote support for hardware, software, and network issues across Windows, Linux & macOS.

·          Troubleshoot complex issues related to device enrollment, policy application, and user access.

·          Collaborate with users to resolve migration-related challenges and ensure a smooth transition experience.

·          Evaluate existing procedures and suggest efficiency improvements

Platform Engineering & RMM Management

·          Monitor and maintain endpoint health using Remote Monitoring & Management (RMM) tools such as Datto, N-Able, or ConnectWise.

·          Apply patches, updates, and security configurations to maintain platform stability and compliance.

·          Document system configurations, migration procedures, and troubleshooting workflows.

Security & Compliance

·          Implement and manage security protocols using Microsoft Security Center and other endpoint protection tools.

·          Conduct regular audits to ensure compliance with internal and external security standards.

·          Support identity and access controls across Microsoft 365 and Azure environments.

System Integration