Hire Overseas

Internal Customer Success Manager (INS891)

Work from home

Remote role where the employee must remain based in a particular country.

Listed for United States

From the listing details: Source listing states candidate location: "United States, North Carolina, North Carolina, United States, Remote"

Employer listed it 6 days ago · Added 4 days ago

First listed 6 days ago and still open.

Salary

Not stated

Location

Listed for United States

Timezone

US East

Contract

Full-time

Experience

Entry

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: This role requires availability during US business hours with responsiveness outside core hours when clients need you
Where you can work from: Location eligibility not confirmed
Contract: We're looking for an Internal Customer Success Manager to own existing client relationships at Hire Overseas, a fast-growing offshore staffing platform that helps founders and executives hire full-time overseas talent.
Experience asked for: Not mentioned in the advert
Pay: Not mentioned in the advert

Remote flexibility

Work from home

This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "United States, North Carolina, North Carolina, United States, Remote"

What Nomaders makes of it

Residency required in United States
Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Questions worth asking: Nomaders interpretation

The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
No pay is stated. Ask for the salary range before investing time in interviews.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

We're looking for an Internal Customer Success Manager to own existing client relationships at Hire Overseas, a fast-growing offshore staffing platform that helps founders and executives hire full-time overseas talent. You will be the person clients go to after the sale, running check-ins, vetting and presenting candidates, coordinating placements, spotting problems before clients do, and turning happy clients into rehires, reviews, and referrals.

This role was built to free up a co-founder who has been handling it directly. Nearly all of the company's growth comes from referrals and repeat clients, which means the existing client base is the most important thing in the business, and this role exists to look after it. This is a small team with direct access to both founders and no layers between you and the decisions that matter. If you have high critical thinking, take full ownership of client outcomes, and want a role that grows as fast as you do, this role is a strong fit.

Why You'll Want to Join

You will be paid in USD (bi-monthly: every 15th and 30th)

Paid Time Off in accordance with company policy

Observance of Holidays per company guidelines

100% remote setup so you can work wherever you're most productive

This role requires availability during US business hours with responsiveness outside core hours when clients need you

Work directly with both co-founders of a fast-growing offshore staffing company with a strong referral-driven client base

High-ownership role that grows with you as the company scales

What You'll Work On

Client Relationship Management

Be the primary point of contact for existing clients after the sale

Join kickoff, check-in, and escalation calls and own the client relationship through every stage of the engagement

Run regular check-ins across every active account and spot problems with a placed contractor before the client does

Fix issues when they arise without waiting to be told and without letting things drop

If a client messages at 9pm, you reply; responsiveness is a baseline, not a stretch

Candidate Vetting and Placement

Evaluate the top one to five candidates surfaced by the recruiting team per role and decide who is strong enough to present

Tell the difference between a strong candidate and one who just interviews well

Present your picks to clients, coordinate interviews, handle feedback, and close the placement

Own the quality of every candidate that goes in front of a client

Growth and Retention

Spot when a client is ready to hire again before they ask and bring it to them proactively

Requirements

·High critical thinking with the ability to form a clear view, defend it, and apply it to both candidate evaluation and client problem-solving
·Full ownership mindset; if a client is unhappy, it is your problem until it is solved
·Relevant experience in customer success, account management, staffing, or recruiting
·Clear, real, personal written communication; a genuine message beats a polished generic one every time
·Responsive by nature with the ability to keep clients feeling prioritized without being chained to a desk

Benefits

No benefits package published with this listing. Ask about it at first interview.

How to apply

1Check the flexibility label above, work from home, matches where you plan to live and work.
2Tailor your CV to the role at Hire Overseas, mentioning your remote working experience and working hours (US East).
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 5d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.