Cozey
Customer Happiness Ambassador
Remote role where the employee must remain based in a particular country.
Canada only
Employer listed it 2h ago · Added today
First listed today.
Salary
$50k per year
Location
Canada only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Other
Stated by the employer in the job description
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Canada. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Remote (Montreal, Quebec, CA)"
What Nomaders makes of it
- Residency required in Canada
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About Cozey
Cozey isn't just a furniture company; we're trendsetters in enhancing living spaces throughout Canada and the United States. With a clear vision to lead globally, we leverage data-driven strategies and foster adaptability to stay ahead of market dynamics. We cultivate an environment where every idea counts, and every team member plays a crucial role in our collective journey.
The Opportunity
Kickstart your career with Cozey's dynamic and rapidly expanding team as a Customer Happiness Ambassador! This foundational role is an excellent opportunity for motivated young professionals eager to thrive in the e-commerce industry. At Cozey, we value a customer-first mentality and the development of comprehensive company knowledge and skills. Excelling in the Ambassador role isn't just about getting a foot in the door—it's about building a solid foundation for your career. Many of our former Ambassadors have successfully advanced to positions in Marketing, Operations, HR, and even leadership roles throughout the company. Take this role seriously and you'll find career progression here isn't just possible—it's expected.
What You’ll Do
Enhance Customer Interactions: Engage with customers through a mix of emails, live chats, social media, phone calls & video consultations, to deliver outstanding service experiences.
Become a Product Expert: Keep up-to-date with our products, launches, and promotions to provide enthusiastic and informed support.
Resolve Challenges Efficiently: Address customer concerns regarding orders, checkout, or product assembly swiftly and professionally.
Excel in Customer Follow-Up: Guarantee exceptional service by proactively following up with customers post-interaction.
Innovate Solutions: Creatively solve any issues that arise after sales to ensure continued customer satisfaction.
Collaborate for Success: Work alongside the operations team to manage and fulfill special orders effectively.
Optimize Processes: Identify and implement process improvements to boost efficiency and overall excellence.
Adapt and Multitask: Handle various tasks simultaneously and adapt quickly to evolving job requirements.
Who We’re Looking For
Talented service representatives with one year of experience and remarkable achievements
Individuals comfortable with innovative technologies, including AI tools like ChatGPT
Bilingual proficiency in English and French is essential
Availabilities from 8AM to 12AM EST, 7 days a week (40h week)
Priority will be given to candidates available to work evenings and weekends
Previous customer service experience in a contact centre is beneficial but not required
Why Cozey
Flexible Work Options: Work from home or enjoy our dog-friendly office setting — hybrid or fully remote to your liking!
Competitive Salary: Earn $50k annually with potential for growth.
Full-Time Benefits: 40-hour work week with 3 weeks of vacation and comprehensive group benefits after 3 months.
Requirements
The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Cozey, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 15h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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