Prismic
More roles at PrismicTechnical Support Engineer
Remote role where the employee must remain based in a particular country.
Listed for France
From the employer's advert: Elsewhere in France: join us in Paris once a month .
Employer listed it 5 days ago · Added 2 days ago
First listed 5 days ago and still open.
Salary
Not stated
Location
Listed for France
Timezone
CET ±2
Contract
Full-time
Experience
Mid
Category
Customer Support
The employer did not publish a salary, and we have too few comparable roles to estimate one.
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
- Not mentioned in the advert
- Where you can work from
Every quarter, everyone at Prismic meets in Paris for our In-Office Week.
- Contract
- Not mentioned in the advert
- Experience asked for
- Not mentioned in the advert
- Pay
- Not mentioned in the advert
Remote flexibility
Work from home
This is a remote role, but the employee must be based in France. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Remote, Île-de-France, France, Remote, France"
- Job description states: "Based in Paris"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Experience: employer states
Written as a requirement
- “Prismic experience isn't required.”
Questions worth asking: Nomaders interpretation
- No pay is stated. Ask for the salary range before investing time in interviews.
- The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
Hi, we're Prismic 👋 and we're designing the future of the web.
The world is heading towards agents and autonomous systems, at Prismic we’re bringing these advances to Websites. ****Our mission is to empower marketers and developers to create fresher and more relevant web experiences at scale and with soul .
We’re pioneering an entirely new category: the Agentic Website Platform. It’s what comes after the CMS. Imagine a site that knows your brand by heart and grows itself, continuously optimizing layout and interactions, while staying beautifully on-brand.
🚀 Used by Builders at Bershka, AXA, Deliveroo, TicketMaster
Over 5,000 companies trust Prismic, including 300+ enterprise teams who build and scale with us. We’re obsessed by value delivery, building with the community, and we’re backed by top-tier investors.
We work with thrilling problems like encoding visual identity and boosting human-agent collaboration while increasing safety, designing agentic AI architectures that drive growth, creating tools that let marketers build more relevant journeys without code, process automation with AI, etc.
💫 Role
The mission of the Prismic Support team is to help our customer achieve success using our product. We do so by (proactively) identifying situations where customers are not meeting their goals efficiently using Prismic, and unblock them when they are facing issues. We strive to continuously improve the product based on support interactions and customer feedback, to make the support process as friction less and scalable as possible, and to help out customers discovery areas of the product they are not yet familiar with to help them get the most out of Prismic.
What you will be doing? 🔧
At first, you will spend most of your time on the support. That share shrinks when the AI agent (Fin) takes on more and you gain more skills and experience with the product.
Solve the problems our AI-model can't. Investigate complex customer issues across Prismic, Next.js and other frameworks: CDN and caching behaviour, preview sessions and cookies, migrations, SSO and SCIM, API behaviour and Billing. Turn findings into clear answers for customers.
Be the filter between customers and Engineering. Escalate only what needs escalating, with reproducible evidence and a hypothesis attached. File bug reports and feature requests that lead to real product changes.
Build and run AI in support. Write and test AI Procedures, data connectors and escalation rules. Track AI answer quality and feed corrections back into the knowledge base.
Automate repeated work. Extend our support automation service ( Next.js on Vercel), which connects Intercom, Linear, Slack, Stripe, incident.io and Prismic's own APIs.
Make support proactive. Use product signals to reach customers who are stuck before they ask for help. Help CSMs to build strong relations with our Enterprise customers.
Write docs for people and for AI. Our documentation is both a developer resource and our AI-model’s knowledge base. Close the loop when an AI answer reveals a gap.
Contribute to the product and internal tools. Ship bug fixes and pull requests on the main product and our developer tools.
What Success Looks Like:
You make sure every customer who reaches Prismic Support gets a high-quality answer. Where the AI can’t help, you step in quickly, from tricky billing conversations to complex technical issues.
You make the problems go away for good. You fix bugs with your own pull requests and improve Fin, our docs and our systems so the AI can handle recurring questions next time.
Are you the one?: 🧠
AI fluency beyond using tools. You build with AI daily, using coding assistants, LLM APIs, or retrieval and agent setups. You know when to delegate to AI, how to describe a task well, and how to judge whether the output is right. You've shipped at least one thing with AI that other people use.
Web development. Comfortable with JavaScript and TypeScript, React and Next.js . You understand API-first, headless CMS architecture and content modelling. Prismic experience isn't required.
Debugging fundamentals. You understand HTTP, caching, cookies and authentication well enough to find root causes. You can read logs and reproduce a bug before you call it one.
Requirements
The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Prismic, mentioning your remote working experience and working hours (CET ±2).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 3d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Pay not stated · You'll be taken to the employer's careers page.