SupportYourApp
More roles at SupportYourApp(fluent French & English) Technical SaaS Support Specialist (remote)
Remote role where the employee must remain based in a particular country.
Listed for France
From the listing details: Source listing states candidate location: "Montpellier, France, Montpellier, Occitanie, France, Montpellier, Occitanie, France, Remote"
Employer listed it 8 days ago · Added 6 days ago
First listed 8 days ago and still open.
Salary
Not stated
Location
Listed for France
Timezone
CET ±2
Contract
Contract
Experience
Mid
Category
Customer Support
The employer did not publish a salary, and we have too few comparable roles to estimate one.
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
- Not mentioned in the advert
- Where you can work from
- Location eligibility not confirmed
- Contract
- Not mentioned in the advert
- Experience asked for
At least 2+ years of experience in Customer Support, SaaS Support, or Technical Support, preferably supporting complex technical solutions similar role is a must ;
- Pay
Compensation in USD;
Remote flexibility
Work from home
This is a remote role, but the employee must be based in France. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Montpellier, France, Montpellier, Occitanie, France, Montpellier, Occitanie, France, Remote"
What Nomaders makes of it
- Residency required in France
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Experience: employer states
Written as a requirement
- “At least 2+ years of experience in Customer Support, SaaS Support, or Technical Support, preferably supporting complex technical solutions similar role is a must ;”
Questions worth asking: Nomaders interpretation
- The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
- The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
Who are we?
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?
Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.
What you will do:
Deliver outstanding technical support via emails and outgoing calls;
Respond , troubleshoot and escalate support requests, including technical issues, via email, phone, chat, scheduled video calls;
Maintain regular communication with customers and provide timely updates on open issues and resolutions;
Identify, reproduce, and report bugs clearly to Product and Development teams;
Gather customer feedback, identify recurring needs, and suggest product improvements to enhance the platform experience;
Maintain high service standards by meeting KPIs such as response time, resolution rate, and customer satisfaction;
Accurately document all customer interactions in the CRM system;
Stay up to date with platform updates, new policies, and industry trends.
What you need to succeed in this role:
Excellent French and English skills (C1 for both spoken and written);
At least 2+ years of experience in Customer Support, SaaS Support, or Technical Support, preferably supporting complex technical solutions similar role is a must ;
Strong Excel skills, including VLOOKUP, reporting and data analysis;
Excellent problem-solving abilities with a customer-first mindset;
Ability to handle multiple tasks and prioritize effectively in a fast-paced environment;
High attention to detail and accuracy in managing customer information;
Experience with CRM systems;
Commitment to delivering high-quality customer service and meeting performance targets;
Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Will be a great plus:
Experience with Zendesk is a strong advantage;
Requirements
- ·At least 2+ years of experience in Customer Support, SaaS Support, or Technical Support, preferably supporting complex technical solutions similar role is a must ;
- ·Strong Excel skills, including VLOOKUP, reporting and data analysis;
- ·Excellent problem-solving abilities with a customer-first mindset;
- ·Ability to handle multiple tasks and prioritize effectively in a fast-paced environment;
- ·High attention to detail and accuracy in managing customer information;
Benefits
- ·Flexible schedule;
- ·Inclusive international environment;
- ·Compensation in USD;
- ·Good bonuses for referring friends
- ·Paid intensive training and probation;
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at SupportYourApp, mentioning your remote working experience and working hours (CET ±2).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 7d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Browse all open rolesPay not stated · You'll be taken to the employer's careers page.