Epicareer
Customer Success Officer (Freelance) - Philippines
Remote role where the employee must remain based in a particular country.
Philippines only
Found 11h ago
First listed today.
Salary
Not stated
Location
Philippines only
Timezone
Not stated
Contract
Part-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $95k–$150k a year, a typical range taken from 188 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Philippines. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Quezon City, NCR, Philippines, Quezon City, NCR, ph, Remote"
What Nomaders makes of it
- Residency required in Philippines
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
We are looking for talented and driven individuals to join our fast-growing team.
Epicareer is a fast-growing start-up company that aims to deliver products that solve job finding problems using Artificial Intelligence (AI) technology. So we can help to make job finding easier for everyone.
We are result-oriented and welcome a fail-fast mentality, ever willing to try out fresh ideas. We encourage a spirit of collaboration, celebrate the success of our colleagues, and practice picking each other up when we inevitably fall. We frown upon office politics, self-centeredness, and discrimination. Bureaucracy slows down many companies, so here we built one that practices simple, lean, and efficient processes.
Last but not least, we define success based on the value we create for our users. Join our mission to give a fair opportunity for everyone to have a better career!
Build strong relationships with users, understanding their needs and objectives. 
Provide proactive support and guidance to users, ensuring they derive maximum value from our products and services. 
Conduct regular check-ins with users to assess their satisfaction levels and identify areas for improvement. 
Collaborate with cross-functional teams to resolve user issues and ensure timely and effective solutions. 
Identify upsell and cross-sell opportunities within the user base. 
Maintain accurate user records and update relevant information in the CRM system.
Stay up to date with industry trends and best practices to effectively advise users on optimizing their success.
Proven experience as a Customer Success Officer or similar customer-facing role. 
Excellent communication and interpersonal skills. 
Strong problem-solving and analytical abilities. 
Ability to multitask and manage multiple user relationships simultaneously. 
Familiarity with CRM software and customer success management tools. 
Self-motivated, proactive, and able to work independently. 
Flexibility to adapt to changing priorities and handle a fast-paced environment.
Fluency in Tagalog and English, both oral and written, with the ability to effectively communicate and translate between the two languages.
Submit your application by attaching your resume, and portfolio (optional). 
We will process your application during working days (Mon - Fri). 
You will receive an email confirmation about your application status (accepted or rejected)
Requirements
- ·Strong problem-solving and analytical abilities. 
- ·Ability to multitask and manage multiple user relationships simultaneously. 
- ·Familiarity with CRM software and customer success management tools. 
- ·Self-motivated, proactive, and able to work independently. 
- ·Flexibility to adapt to changing priorities and handle a fast-paced environment.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Epicareer, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 12h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $95k to $150k per year · You'll be taken to the employer's careers page.