Hunt St
Customer Service and Communications Officer (025-1359)
Remote role where the employee must remain based in a particular country.
Philippines only
Employer listed it yesterday · Added today
First listed yesterday.
Salary
Not stated
Location
Philippines only
Timezone
Not stated
Contract
Part-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $95k–$150k a year, a typical range taken from 193 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Philippines. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Philippines, Remote"
- Job description states: "Philippines-based"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Looking for Philippines-based candidates
Job Role: Customer Service and Communications Officer
Compensation range : $1,950 AUD - $2,000 AUD / Monthly / $15 AUD
Engagement type: Independent Contractor Agreement
Work Schedule: This role will follow Australian night shift hours, Sunday to Thursday nights, for 30 hours per week, with flexibility in how you manage your time as an independent contractor.
Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.
Who The Client Is: Our client is an established Melbourne-based short-stay accommodation business managing a growing portfolio of more than 100 apartments. With over a decade of industry experience, the business focuses on creating reliable, well-managed stays and maintaining high standards across guest service and day-to-day operations.
Role Overview: The Customer Service and Communications Officer is a key role responsible for managing guest interactions and reservation-related tasks for the company. This is a complete work from home set-up. The role includes handling guest inquiries, maintaining reservation systems, and ensuring accurate communication with guests to deliver exceptional service.
Starting at approximately 30 hours per week, with the potential to transition to a full-time role for the right person, depending on business and workload needs.
Key Responsibilities:
Guest Communications
Respond promptly to guest inquiries and reservations via email, phone, and booking platforms.
Use saved replies and automated messaging systems to ensure consistent communication.
Address guest requests and queries regarding bookings, check-ins, and check-outs.
Reservation Management
Update and manage reservation tracking systems across all platforms.
Monitor and process failed payments, cancellations, and booking modifications.
Ensure accurate and timely communication of reservation details and updates to guests.
Operational Coordination
Collaborate with the housekeeping department to ensure readiness for guest check-ins.
Confirm that guest details and special requests are updated in the system.
Work with the reservations dashboard to ensure data accuracy and completeness.
Requirements
Required Skills and Qualifications:
Requirements
- ·Required Skills and Qualifications:
- ·Education: Bachelor’s degree or equivalent.
- ·Experience: 3-5 years of experience in customer service in Australia, in accommodation or hospitality industries.
- ·Technical Proficiency: Strong skills in Excel, Word, Cloud-based environment (OneDrive), WhatsApp, Gmail, and willingness to learn new systems. Experience in channel management software like Guesty is preferred.
- ·Communication Skills: Exceptional written and verbal communication abilities.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Hunt St, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 12h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $95k to $150k per year · You'll be taken to Hunt St's application page. They are recruiting on behalf of a client.