Zocdoc
Specialist, Customer Experience
Remote role where the employee must remain based in a particular country.
United States only
Employer listed it yesterday · Added 5 days ago
First listed 5 days ago and still open.
Salary
Not stated
Location
United States only
Timezone
US East
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $90k–$145k a year, a typical range taken from 290 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "USA Remote"
What Nomaders makes of it
- Residency required in United States
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Our Mission
You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked.
We’re here to give power to the patient.
For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more.
Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting . We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking.
Fixing healthcare starts with fixing access to it. And we're still just getting started.
Your Impact on our mission:
As a Specialist, Customer Experience at Zocdoc, you will embody our core values in all interactions, working diligently to deliver exceptional customer service to our provider accounts. You’ll be evaluated on your ability to upsell features and offer tailored solutions to our customers. You will play a vital role in fostering authentic connections, inspiring engagement, and ensuring that healthcare providers can easily access the benefits of Zocdoc's platform through calls, emails, and chat.
You’ll enjoy this role if you are…
Super-positive and empathetic: you see the best in people and know how to bring it out
A team player, who enjoys working in a highly collaborative (and extremely fun!) team environment
Passionate about bringing solutions to providers
Excited to learn new techniques and systems
Your day to day is…
Providing best-in-class customer service experiences to our healthcare provider partners through calls, emails, and chat, proactively upsell features, and make it easy for customers to utilize Zocdoc's services effectively
Seeking opportunities to make using Zocdoc easy for our providers through multiple channels, streamlining their interactions and improving their overall experience
Acting as the voice of Zocdoc, treating each interaction as a chance to create lasting positive impressions, offer proactive solutions, and humanize the connection between our product and our users. Resolving issues promptly and effectively
Developing a deep understanding of Zocdoc's platform and services, inspiring engagement by demonstrating the value we bring to our users through multiple support channels
Maintaining accurate records of all interactions, ensuring that our commitment to making healthcare easy is consistently upheld, regardless of the communication method
You’d be successful in this role if you have….
Excellent communication and interpersonal skills, both in verbal and written form
Customer service experience, preferably in a healthcare or technology-related field
Strong problem-solving abilities and adaptability in a fast-paced environment
Exceptional organizational skills and attention to detail
Requirements
- ·Excellent communication and interpersonal skills, both in verbal and written form
- ·Customer service experience, preferably in a healthcare or technology-related field
- ·Strong problem-solving abilities and adaptability in a fast-paced environment
- ·Exceptional organizational skills and attention to detail
- ·Dedication to delivering best-in-class customer service and promoting Zocdoc's mission
Benefits
- ·Flexible work environment
- ·100% paid employee health benefit options (including medical, dental, and vision)
- ·401(k) with employer funded match
- ·Corporate wellness program with Wellhub
- ·Sabbatical leave (for employees with 5+ years of service)
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Zocdoc, mentioning your remote working experience and working hours (US East).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
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Free to apply, no account needed.
Typically $90k to $145k per year · You'll be taken to the employer's careers page.