Vercel

More roles at Vercel

Customer Support Engineer

Work from home

Remote role where the employee must remain based in a particular country.

Listed for Australia

From the listing details: Source listing states candidate location: "Remote - Australia"

Employer listed it 6 days ago · Added 4 days ago

First listed 6 days ago and still open.

Salary

Not stated

Location

Listed for Australia

Timezone

APAC

Contract

Full-time

Experience

Mid

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Not mentioned in the advert
Where you can work from: Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide.
Contract: Not mentioned in the advert
Experience asked for: Not mentioned in the advert
Pay: Not mentioned in the advert

Remote flexibility

Work from home

This is a remote role, but the employee must be based in Australia. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "Remote - Australia"
Job description states: "US only"

What Nomaders makes of it

Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Experience: employer states

Written as a nice-to-have

“You will also ideally have a background in frontend development, enjoy technical writing, and have a passion for digging deep to find and resolve root causes.”
“Frontend development experience, ideally with React and Next.js.”

Questions worth asking: Nomaders interpretation

No pay is stated. Ask for the salary range before investing time in interviews.
The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

About Vercel:

Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience.

Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide.

About the Role:

Vercel is looking for a Customer Support Engineer to assist our customers with technical problems and questions when using Vercel products and services. Customer Support Engineer responsibilities include resolving customer concerns, creating and improving internal tooling, and engineering solutions to help Vercel customers get the most out of the platform.

To be successful in this role, you must be an excellent communicator who’s able to earn our customers’ trust and understand technical problems quickly. You will also ideally have a background in frontend development, enjoy technical writing, and have a passion for digging deep to find and resolve root causes. In addition to this, you will be comfortable with evening, weekend, and on-call work based on a rota system.

Ultimately, you will help establish our reputation as a company that is exceptional at helping its customers meet their goals throughout all parts of the customer journey while engineering solutions to constantly improve the customer experience.

What You Will Do:

Handle cases for all Vercel customers.

Handle customer issues outside of regular case channels.

Work with the community to provide advice and assistance.

Develop and improve internal tools alongside engineering.

Complete engineering work on a regular basis.

Specialize in a specific product area and owning that within the team.

Improve internal documentation, processes, and policies.

Assist Customer Success Managers with Enterprise requests.

About You:

Frontend development experience, ideally with React and Next.js.

A firm understanding of cloud technologies and serverless computing.

A desire to engineer solutions for problems to resolve root causes.

Exceptional communication skills, both written and oral.

Comfortable working with a fully remote, globally distributed team.

Availability to work within a weekend and on-call rota.

A passion to deliver a customer experience second to none.

Requirements

·Frontend development experience, ideally with React and Next.js.
·A firm understanding of cloud technologies and serverless computing.
·A desire to engineer solutions for problems to resolve root causes.
·Exceptional communication skills, both written and oral.
·Comfortable working with a fully remote, globally distributed team.

Benefits

·Competitive compensation and stock options.
·Inclusive Healthcare Package (US only).
·Flexible working style - 100% remote, with teammates located throughout the globe.
·Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
·Unlimited PTO - 4 weeks recommended per year. Take time when you need it.

How to apply

1Check the flexibility label above, work from home, matches where you plan to live and work.
2Tailor your CV to the role at Vercel, mentioning your remote working experience and working hours (APAC).
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 5d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.