Senior Manager, Compliance Advisory & Change Management

About Upstart

At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.

As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 3,000 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.

We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City, you’ll have the support to work in the way that works best for you.

If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you.

The Team

Upstart’s Compliance team supports the company’s compliance management system by providing second-line oversight, guidance, and challenge across key business activities. The Compliance Advisory & Change Management team partners with stakeholders across the business to operationalize compliance requirements and support consistent execution of established compliance policies and procedures.

As the Senior Manager, Compliance Advisory & Change Management at Upstart, you will help operationalize key components of Upstart’s compliance framework, with a primary focus on third-party risk management, new and modified products and services, marketing compliance, and regulatory change management. You will partner with business stakeholders to provide second-line compliance guidance, review, and challenge while maintaining clear ownership between the first and second lines of defense.

How you’ll make an impact

Operationalize second-line compliance activities established under Upstart’s third-party risk management, new and modified products and services, marketing, and regulatory change management policies and procedures.

Review new and modified products and services for compliance considerations and provide guidance and challenge to business stakeholders throughout the applicable review process.

Review marketing and customer-facing materials in accordance with established compliance requirements and processes.

Support regulatory change management by assessing relevant regulatory developments, documenting compliance impacts, and coordinating with stakeholders responsible for implementation.

Provide compliance guidance and challenge related to third-party risk reviews in accordance with established third-party risk management requirements.

Identify and escalate material compliance concerns arising through these processes and help ensure appropriate follow-up and documentation.

Minimum Qualifications

Bachelor’s degree or equivalent practical experience.

7+ years of experience in compliance, regulatory risk, or a related function within banking or financial services.

Direct people management experience leading and developing a team.

Experience supporting compliance reviews of products, services, marketing, third parties, or regulatory changes.

Experience applying financial services laws, regulations, policies, or compliance requirements to business activities.

Experience operating within a compliance management system or comparable regulated risk-management framework.

Preferred Qualifications

Knowledge of consumer financial services laws and regulations relevant to lending products and customer communications.