Client Growth & Success Principal Manager- Health Plans

Twin Health

At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health.

We start by building a dynamic model of each person’s metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives.

Working here

Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment.

Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights’ Digital Health 150, and named one of Newsweek’s Top Most Loved Workplace® .

With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world.

Join us as we reinvent the standard of care in metabolic health.

Opportunity

We are seeking a Principal Manager, Client Growth & Success who thrives in a fast-paced environment and is passionate about building strategic partnerships with large, complex enterprise organizations. This role is ideal for someone who is energized by partnering with clients, driving measurable outcomes, and creating value for clients and members.

This position will primarily support large enterprise clients, requiring the ability to navigate complex HR, benefits, clinical, operational, and executive stakeholder groups while serving as a trusted strategic advisor. Success in this role requires strong relationship management, consultative problem-solving, and the ability to align cross-functional teams around client goals to maximize program adoption, outcomes, and long-term partnership success.

The ideal candidate is highly organized, resourceful, and customer-obsessed. You are a strategic thinker who is equally comfortable rolling up your sleeves to solve problems, navigating ambiguity, motivated by impact, and naturally collaborative.

Responsibilities

Deliver Exceptional Client Value

Build and maintain trusted, strategic relationships with executive, HR, benefits, clinical, and operational stakeholders to ensure alignment with organizational priorities, KPIs, and long-term success.

Navigate large, complex enterprise organizations and align internally divergent stakeholder priorities within those organizations.

Develop deep expertise in Twin Health’s programs, clinical operations, implementation process, and growth marketing strategies to serve as a high-impact strategic consultant for each client.

Provide data-driven, consultative recommendations to improve program adoption, member engagement, clinical outcomes, and overall client satisfaction.

Prepare and deliver compelling executive business reviews, ROI analyses, and strategic recommendations tailored to each client's organizational goals.

Proactively monitor client health, identifying risks and developing mitigation strategies to improve satisfaction, adoption, retention, and long-term partnership success.

Drive momentum and decision-making with clients that operate on long, multi-layered decision cycles, without damaging the relationship — proactively bringing recommendations and next steps rather than waiting for the client to initiate.

Influence adoption across multidisciplinary stakeholder groups by aligningHR, benefits, clinical, operational, financial, and member experience objectives.

Turn high-performing clients into brand advocates through success stories, testimonials, case studies, and reference opportunities.

Drive Adoption & Engagement