Technical Account Manager

Who is Trace3 ?

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.

Ready to discover the possibilities that live in technology?

Come Join Us!

Street-Smart - Thriving in Dynamic Times

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

Juice - The “Stuff” it takes to be a Needle Mover

We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.

Teamwork - Humble, Hungry and Smart

We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.

JOB SUMMARY :

The Senior Technical Account Manager (TAM) serves as a trusted advisor to enterprise, commercial and federal clients bridging business objectives, IT strategy, and technology solution delivery. This role combines technical expertise, consultative sales leadership, and executive relationship management to help customers achieve business outcomes through the effective adoption of infrastructure, cloud, cybersecurity, data, AI, and emerging technology solutions.

The TAM partners with C-level executives, IT leadership, architects, engineers, and account teams throughout the customer lifecycle, leading technical strategy discussions, solution development, risk mitigation, roadmap planning, and adoption initiatives. The ideal candidate possesses extensive experience in enterprise technology environments, complex solution selling, and cross-functional leadership.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

Strategic Customer Engagement

Act as the primary technical advisor for assigned enterprise accounts.

Develop and maintain executive-level relationships with CIOs, CTOs, CISOs, IT Directors, and business stakeholders.

Lead strategic technology discussions focused on digital transformation, cloud modernization, cybersecurity, AI, data analytics, networking, and infrastructure optimization.

Translate business objectives into technical strategies, roadmaps, and solution recommendations.

Technical Leadership

Provide technical oversight across solution design, architecture reviews, implementation planning, and operational adoption.

Collaborate with pre-sales architects, consulting teams, managed services, and professional services organizations to deliver successful outcomes.