Director RevOps

At Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact. As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need—and ultimately get back to lives lived in full.

Since 2020, Sword has expanded across physical therapy, women’s health, cardiometabolic, and mental health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies, 44+ patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare.

AI Proficiency at Sword

AI fluency is a core expectation at Sword. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work.

Explorer (Level 1) — Uses AI daily to boost personal productivity

Builder (Level 2) — Creates workflows and tools that elevate the whole team

Integrator (Level 3) — Embeds AI into products and processes at scale

Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.

Role

Sword Health is a multi-product commercial organization selling across the employer and health plan markets. The Director of Revenue Operations leads the team that keeps the revenue engine accurate, fast and scalable: CRM and systems, pipeline and forecasting, deal desk and contracting, and commercial reporting. You manage a small senior team and are the go-to partner for sales leadership on how we plan, sell and close. The right person has built RevOps in a complex enterprise sale, is comfortable in the Salesforce admin console and in front of the CRO, and treats process as a product.

What you’ll be doing

Lead and grow the RevOps team (systems, analytics): set priorities, run the intake process and coach the team on stakeholder management

Own the forecasting process and pipeline hygiene: stage definitions, exit criteria, inspection cadence and weekly forecast calls with sales leadership

Own the GTM tech stack and roadmap (Salesforce, CLM, Gong, enrichment and BI tools) and keep data quality high enough that leaders trust the numbers

Build and maintain commercial reporting: pipeline coverage, conversion, cycle time, win rates, bookings and rep productivity

Support annual and quarterly planning: territory design, capacity models, quota setting and compensation plan operations

Find and remove friction in the deal lifecycle, using automation and AI to give sellers time back

What you need to have

8+ years in Revenue Operations, Sales Operations or Deal Desk, with 3+ years managing a team

Deep, hands-on Salesforce expertise (objects, flows, reporting) and experience owning a GTM systems roadmap

Track record of building forecasting and pipeline management processes that sales leaders actually use

Experience running or partnering closely with a Deal Desk on enterprise contracts with multiple stakeholders

Strong analytical skills (SQL or BI tools a plus) and the judgement to know which numbers matter

Experience with CPQ/CLM tools (Ironclad, Spotdraft or equivalent) and Gong